IviBet Casino - Der Rückzug des Spielers wurde wiederholt abgelehnt.

Hello,

I went back and forth multiple times with ivibet customer service chat as well as uploading what documents their finance department required but still no actionable feedback from them that moves my case forward, and I'm at my wits end. So bringing my case to casino guru forum for help.

When I sign up with any sports bookie, I always make it a point to have my account verified and any KYC requirement finished so that I will not have any problems later on.

In the attached file "I.jpg" you'll find screenshot that as early as September 2022, I have uploaded the KYC requirements of Ivibet namely my driver's license (front and back), RCBC Statement of account (bank) and Sky Billing (internet) both of which show proof of my address, Gcash details (e-wallet where I made my deposit from) and last transaction from Gcash. All fo these were approved by their finance department which means I already met their required Proof of Identity, Proof of address and Proof of Deposit.

In fact, I was able to withdraw PHP 1,000 on Sep 23, 2022 to my Gcash account (ewallet) and screenshot "M.jpg" attached shows the confirmation email from ivibet of my withdrawal. By the way, I also try to make a small withdrawal after signing up with bookies after wagering requirements are met so I can confirm they do honor withdrawals and that tells me I have passed their KYC.

Fast forward to 2025, I deposited over PHP 20,000 to ivibet and the deposits came from my Gcash account (same Gcash account where I received PHP 1,000 withdrawal from ivibet in 2022).

To some stroke of luck I was able to grow my bankroll to PHP 30,000 and would like to withdraw PHP 5,000 to my Gcash account but I was surprised to find they cancelled my withdrawal and asked for proof of last deposit, which they already approved last 2022.

At that time, my last deposit was done via Paymaya and I uploaded the required screenshots of the Paymaya transaction. 

Even after providing these docs, my withdrawal is again cancelled.

I had to make another PHP 500 deposit via my BPI bank account and recorded my deposit process with screenshots to show them as proof.

I uploaded these documents to their finance team and showed these to their customer service but they still won't honor my withdrawal and asked for more documents.

I deposited another PHP 500 this time from my Gcash account and again took screenshots of the deposit process via Gcash.

Even after uploading these documents to their finance department and talking with customer service rep, my withdrawal is still declined.

I'm a small player hoping to make what money I can to help me get by in these challenging times. 

My account has been verified already and I've been granted a successful withdrawal to my Gcash account in the past and all I'm asking is to allow me to withdraw to that same Gcash account.

Please help. Thanks.

Mike

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with IviBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the need to upload screenshots documenting your deposits? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear morpheus,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru