Immerion Casino - Die Gewinnauszahlung an den Spieler verzögert sich.

I tried to cash out €800, they blocked it and have blocked further withdrawals. They tell me they must check with the provider and it can take up to 14 days which is outrageous considering most casinos cash out in 2-3 days. While my withdrawals have been blocked I have won an extra €600 so I will be hoping to cash out €1400. I keep getting the same answer from their support which is very poor "please wait while we check with the provider it can take up to 14 days". If I had known this casino would be doing this I would have taken my money elsewhere.

Dear pm11,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear pm11, could you please confirm whether the casino informed you how long the review with the game provider is expected to take?

Are you currently able to access your account?

Do you have a pending withdrawal request at the moment? If yes, could you let us know the exact date when you submitted it?

Hi Dominika, they said it can take up to 14 days it has already been 7 days and still no word from them.

i am able to access my account.

no I have no pending withdrawals my withdrawal was full cancelled and my money was reverted back to my casino wallet

Dear pm11, now that 14 days have passed, have you received any response or update from the casino?

Dear pm11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.