IceCasino - Die Einzahlung des Spielers wurde nicht gutgeschrieben.

I deposited and the deposit amount did not drop.

Depositei e o valor do depósito não caiu.

Dear MARCELLArina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Let me ask you a few questions to make sure I understand the situation properly.

When did you deposit money into your account? Which payment method did you use? Was it your first deposit in the casino?

I hope we will be able to help you resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards

Veronika

Dear MARCELLArina

Sorry you've faced issues. Can you please provide the disputed transaction ID?

Have you reported the issue to support?

Thank you!

Dear MARCELLArina,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.