IceCasino - Die Casino-Website scheint blockiert zu sein.

Good Morning,

The situation is as follows, I can't access ice casino at all this after making a withdrawal in which I put my visa card and until now I haven't received the money but the strangest thing is that it seems that Ice Casino has blocked me the page no let me access i have already emailed their support and no response plus the phone number they have doesnt work either i would like someone to help me with this.

Bom dia,

A situação é a seguinte não consigo aceder ao ice casino de forma nenhuma isto depois de fazer um saque no qual coloquei o meu cartão visa e até agora não recebi o dinheiro mas o mais estranho é que parece que o Ice Casino me bloqueou a página não me deixa aceder já enviei e-mail para o suporte deles e nenhuma resposta além disso o número de telefone que eles têm também não funciona gostaria que alguém me pudesse ajudar com isto .

Dear silviaferreira5,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Was your account successfully verified in the past? Have you tried any other devices to access your account?

Additionally, please forward any relevant screenshots and meanwhile, try to clear cache & cookies. My email address is petronela.k@casino.guru.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear silviaferreira5

Can you please specify where you are from? Since it is strictly forbidden to open up an account from the Netherlands! Also, website is not available in this country.

Kind regards

Dear silviaferreira5,

I have checked the website's accessibility through Dutch VPN and this is what I found:

Could you please confirm, that you haven’t used a VPN (Virtual Private Network) to alter your location when opening the account? Your confirmation is essential for this case and I’m not asking this to get you in trouble, I’m just trying to understand how the casino handles its own rules. 

Additionally, the Netherlands is listed among the restricted countries in the casino's T&Cs (here):

"4.4. The Company does not permit accounts to be opened by, or to make any deposits nor used from, customers located or domiciled in Afghanistan, American Samoa, Aruba, Australia, Bonaire, Belgium, Cyprus, Curacao, Democratic People's Republic of Korea (North Korea), Ethiopia, France, Switzerland, Great Britain, Guyana, Guam, Iraq, Iran, Italy, Israel, Malta, Netherlands, Laos, Republic of Kosovo, Samoa, Saudi Arabia, Russia, Saba, Serbia, Ukraine, Singapore, Spain, Statia, St. Maarten St. Eustatius, Syria, Sri Lanka, United Kingdom, Uganda, United States of America, Vanuatu, Trinidad and Tobago, Turkey, Yemen. This list of jurisdictions may be changed by the Company from time to time with or without notice. You agree that you are not allowed to open an account, nor attempt to use Your Account if you are based in this jurisdiction."

Looking forward to hearing from you.

Dear silviaferreira5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.