IceCasino - Der Spieler kämpft darum, sein Guthaben zurückzuziehen.

They're not letting me withdraw my money, I've sent all the documents but it's been almost a month and still nothing and the chat operator doesn't help me at all, worst casino I've ever seen. BURGLAR.

Não estão deixando eu sacar meu dinheiro , já mandei todos os documentos mas já faz quase um mês e até agora nada e o operador do chat não me ajuda em nada , pior cassino que eu já vi . LADRÃO.

Hello madutram20,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello madutram20

Please kindly let us know if the issue still persists. As according to our records, all the withdrawals were completed on 17th of February.

Kind regards

Dear madutram20,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.