HypeKasino Casino - Spieler beantragt Kontoschließung wegen Selbstausschluss.

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Dear elvissweet,

Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. I checked the Responsible Gambling section, and I found this:

Closing an account:

You can make self-exclusion in the Responsible Gambling section in your profile and your account will be closed. If you want to close your account permanently or you have gambling problems, please contact [email protected].

If you have any additional questions you can contact our support team via Live chat or email [email protected] . Our support team is ready to help you 24/7.

When did you inform the casino about your gambling addiction for the first time? Could you please forward the self-exclusion requests you sent to the casino to my email at [email protected]?

Thank you very much for your cooperation.

Best regards,

Kristina

Thank you for your quick response

I have been banned from the platform several times.

And then reopened

And yet, I reported my gambling addiction.

They don't take it seriously.

I lost every time, morning, noon, and night, always the same result.

Something's wrong with the platform.

That can't be real.

That one only loses

And you can't even win 300 or 400 times.

I played everywhere

As soon as you play on the platform

Do you have to expect a 1000% chance of losing every round?

Regardless of which website of the platform

I lost a few thousand euros on each website.

But now it's over.

Despite having written 100 times via chat and email that I'm having problems with the game...

The platform only wants the money

sons don't give a damn

This platform is very, very dangerous

And it has a very low payout rate.

with 94% RTP and below 94% RTP

And they don't have that many customers either.

Danke für Ihre schnelle Antwort

Ich habe bei das Plattform mehrmals gesperrt

Und dann wieder geöffnet habe

Und trotzdem, dass ich spielsucht gemeldet habe

Die nehmen das nicht ernst

Ich habe morgens Mittag abends jedes Mal verloren immer dieselbe Ergebnisse

Das Platform irgendwas stimmt es nicht

Das kann Nix sein in Realität

Dass man nur am verlieren

Und nicht mal 300 oder 400 fach gewinnen kann

Ich habe überall gespielt

Sobald bei der Plattform spielst

Musst du mit 1000 % rechnen dass man jedes Spielrunde verlieren kannst

Egal welche Webseite von das Plattform

Ich habe bei jede Webseite paar 1000 € verloren

Aber jetzt ist Ende

trotzdem, dass ich 100 mal per Chat und per E-Mail geschrieben, dass ich Spiel Probleme habe

Das Platform möchte nur das Geld

sons ist deme scheiss egal

Das Plattform ist sehr, sehr gefährlich

Und hat eine sehr niedrige Auszahlquotte

mit 94% RTP und unter 94 % RTP

Und die haben auch nicht so viel Kunde