Hunt Casino - Der Rückzug des Spielers verzögert sich aufgrund von Ermittlungen.

Last August, I participated in a deposit bonus promotion and successfully cashed out $8656.

When I contacted chat support because my withdrawal request was not being accepted, I received a vague response that the relevant department was currently investigating the matter.

I have been in contact with support since then, but all of the answers have been vague, and I have been waiting for my withdrawal for over six months without knowing what kind of investigation they are conducting.

I have previously withdrawn around $7000 from this site so I am wondering if further investigation is really necessary.

Please help us resolve this issue.

昨年の8月に入金ボーナスのプロモーションに参加し、$8656の現金化に成功しました

出金申請がなかなか受理されないのでチャットサポートに問い合わせたところ、担当部署にて調査中という曖昧な回答でした。

そこからもサポートとのやり取りはありましたが全て曖昧な回答で、何の調査かも分からないまま半年以上出金を待たされています。

以前このサイトで$7000ほどの出金を完了しているので、さらなる調査が本当に必要なのか疑問です。

問題解決に向けてご協力お願いします。

Dear kotanie4,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before requesting the withdrawal?
• When exactly did you make the last successful withdrawal, and how many days did it take to be processed?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I played live casino and slots on this site.

I especially spent a lot of time playing the slots.

I have already completed my identity verification during my previous withdrawal and have not been asked for any new documents.

The last withdrawal is on 8/27/2024.

In that case, the withdrawal was completed in less than 24 hours.

このサイトではライブカジノとスロットで遊びました。

特にスロットで長く遊びました。

以前の出金の際に本人確認は完了しています。新しく書類を求められたりはしていません。

最後の出金は2024/8/27です。

その時は24時間もかからずに出金が完了しています

Thank you very much for your reply, kotanie4. Do you currently have access to your casino account? Can you please post a screenshot of your withdrawal history here in this thread?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

You can access your casino account.

This is your deposit and withdrawal history.

All correspondence with the casino will be forwarded to the email address listed, so please check it.

カジノアカウントにアクセスは出来ます。

こちら入出金履歴です。

カジノとのやりとりを記載のメールアドレスに転送するので、確認お願いします

Thank you very much, kotanie4, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear kotanie4,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Hunt Casino representative to join this conversation and participate in resolving this complaint.

Dear Hunt Casino,

Could you please state why the player's withdrawal has not yet been processed and when he can expect the payment?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have received a promise from Hunt Casino to reply. Thank you, Hunt Casino.

ハントカジノから返信の約束を頂きました。ハントカジノ様、よろしくお願いします。

Dear kotanie4,

I have tried to contact the casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. Since the casino operates with an unverifiable license and does not refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.

I recommend choosing casinos based on their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best Regards,

Stefan, Casino Guru