Hotloot Casino - Die Auszahlung des Spielers wurde einbehalten.

I played on the site and decided to withdraw €1950. The withdrawal limit was €1000/day. I received the first €1000 withdrawal approved after waiting for over a week, after which I immediately made a withdrawal of the remaining €950. A week after the second withdrawal, I was informed that I had broken the rules and the withdrawal had been canceled and removed from my balance. The email stated that I had broken one of the following: using a VPN, misusing bonuses, forged documents. I have watertight evidence that I have not broken any of these rules.

Pelasin sivulla ja päätin kotiuttaa 1950€. Kotiutusraja oli 1000€/päivä. Ensimmäisen 1000€ sain hyväksytysti kotiutettua yli viikon odottelun jälkeen, jonka jälkeen tein välittömästi kotiutuksen loppu saldosta 950€. Viikko toisen kotiutuksen jälkeen minulle ilmoitettiin että olen rikkonut sääntöjä ja kotiutus on peruttu ja poistettu saldostani. Sähköpostitse ilmoitettiin että olen rikkonut jotain seuraavista: vpn käyttäminen, bonuksien väärin käyttö, väärennetyt documentit. Minulla on vedenpitävät todisteet etten mitään näistä säännöistä ole rikkonut.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Did you pass the full KYC verification at this casino, or at least submit any identity documents for verification before your winnings were confiscated?
• What types of games did you play to accumulate the winnings that the casino confiscated from your balance?
• Did you accumulate these winnings with or without a bonus? If you played with a bonus, please specify its name or send me a link to it.
• Are you still able to access your account, or has the casino blocked it?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika