Hopa Casino - Der Spieler hat alle seine Gewinne verloren.

They kept me waiting for 4 weeks and again and again something new that is missing etc. always excuse me via email 6 times and account 5 times all my documents were sent nothing at some point I canceled payment and 650 were 4 different games in 15 minutes away played completely without 1 free spins away. The casino is a rip off

Die haben mich 4 wochen warten lassen und immer wieder was neues das geht das fehlt usw immer ausreden hab den über email 6 mal und Konto 5 mal alle meine Dokumente geschickt passiert nix irgendwann habe ich Auszahlung abgebrochen und 650 waren in 15 min weg 4 verschidene Spiele gespielt komplett ohne 1 mal freispiele weg. Das casino ist reinste abzocke Finger weg

Dear Thomas,

Thank you for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, there is nothing we can do for you under these circumstances because you lost all of your winnings. I understand that this situation would never happen if you could verify your account without any problems, however we could help you only if you had some balance left.

Please let me know, if there is anything, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Kristina

What do you want to do for me? I have sent you everything enough in 5 other casinos that are well known as they were immediately accepted the same documents only with you not that is a trick of you that the customer loses patience and continues to play. I then played the 650e under witnesses in 20 minutes without 1 free spin or a win. They had held me up for 4 weeks and always invented something that doesn't work, etc. I'm sorry to see it rip off and have several witnesses. Even if you offer me 100 free spins on 5 e nothing comes around.

Was wollen sie für mich tuen ich habe ihnen oft genug alles geschickt in 5 anderen casinos die namengafter sind als sie wurden die selben Dokumente sofort akzeptiert nur bei euch nicht das ist eine Masche von euch das der Kunde Geduld verliert und weiter spielt . Habe dann die 650e gespielt unter Zeugen in 20 min weg ohne 1 mal freispiele oder ein Gewinn. Sie hatten 4 wochen mich hingehalten und immer etwas erfunden das geht nicht usw . Tut mir leid sehe das so als abzocke und habe mehrere Zeugen. Selbst wenn sie mir 100 freispiele auf 5 e anbieten kommt nix rum .

I am sure you understand I don't work for Hopa Casino, but for Casino Guru which operates as an independent website. 

We always try our best to help players, but if you lost your winnings, there is nothing we can do for you.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.