Happyjokers Casino - Das Spielerkonto wurde geschlossen und die Gewinne eingezogen.

I need urgent help from someone who can intervene in this situation with this platform; they’ve been making a fool of me for over two months—they closed my account with a balance of 306, and now they’re asking me for a bank statement. I’ve already sent them all kinds of statements because they never explained what format they needed. Now I’ve sent the originals from both of my banks, but they claim they have screenshots and want me to send a statement via email because they’ve run out of things to say to me. If I could, I’d report this on every possible website. A little over 300 might not be much to some people, but I really need it, and it’s my money—I have every right in the world to my money. they refused to accept my digital driver’s license for account verification—even though it’s issued directly by the Brazilian government. I have a physical one, but it’s expired; however, it has my name and my CPF number—whether it’s expired or not, that’s my problem. If the police stop me on the street, that’s no reason. If I could, I’d shut down this platform—if I had the power—or I’d hire a lawyer to sue for emotional distress from reading comments on a phantom platform that takes forever to respond, takes forever to pay, and comes up with 1,001 excuses for verification—and when they finally resolve the issue, they invent a bunch of rules that should have been enforced before the person even signed up. Now they just cancel an account and keep the the money—and that’s called THEFT. And I’m going to report them to every website I can, because nobody is that gullible—they must already be making millions off this "start from zero" game, and to steal even more from people on top of that is outrageous. Either they release my withdrawal or refund me—I won’t stop until I get my money or take this platform down.$

I have over 30 saved emails that I sent, along with screenshots of their chat box—I’m done with this.

Eu preciso de uma ajuda urgente de alguém que interfira nessa situação dessa plataforma, eles estão me fazendo de palhaço fazem mais de dois meses encerraram minha conta com 306 de saldo me pedem extrato bancário eu já fiz todos os tipos de envios extratos porque eles não me explicaram como deveria ser o agora eu enviei original nos dois bancos meus eles alegam que tem captura de tela eles querem que eu mande um extrato por e-mail porque eles não têm mais o que falarem pra mim, se eu pudesse eu ia denunciar em todos os sites possíveis 300 e pouco pode ser pouco pra alguns pais pra mim tá fazendo falta e o dinheiro é meu eu tenho todo direito do mundo do meu dinheiro, eles não quiseram aceitar minha cnh digital pra verificação da conta que é diretamente do governo do Brasil eu tenho uma física mas está vencida mas tem meu nome meu CPF tudo se está vencido ou não o problema é meu a polícia que vai me parar na rua não é motivo eu se pudesse derrubar essa plataforma se eu tivesse se poder ou entro com advogado por indenização moral por ler comentários de plataforma fantasma que demora pra responder que demora pra pagar inventa 1001 desculpas pra verificação que na hora e resolveu o problema eles inventam um monte de regras que deveria ser impostas antes da pessoa fazer o cadastro agora simplesmente cancela uma conta e ficam com dinheiro e se chama ROUBO. E todos os sites que eu puder denunciar eles eu vou fazer porque ninguém é trouxa desse jeito já devem ganhar milhões com o jogo de zero ainda roubar das pessoas mais ainda do que roubam é foda ou eles liberam o meu saque ou me reembolsam eu não vou parar até receber ou arrebentar essa plataforma.$

tenho mais de 30 e-mails salvos que eu enviei e captura de telas do chat box deles também cansei.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• From the screenshots you uploaded with your complaint, it seems that your bank statement could not be approved because it did not include all deposits made into the casino. Could you please specify how many deposits you made in total? If possible, kindly provide the exact dates of these deposits as well.
• Have any of your identity documents been successfully approved during the KYC verification process?
• Did you use only one payment method to deposit funds into this casino, or did you use several different payment methods?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Veronika

I didn't send all the deposits—it was just an example!!!!!!!!!!!!!!!!

How am I supposed to check anything if my account is suspended?

Ru, I don’t want you guys to pay me—this isn’t for you to help me. From what I’ve seen, you helped out in a situation with the Haappyjockers platform involving a Canadian guy—they’re stringing him along just like they’re doing to me!!!!!

My ID is a digital one issued by the Brazilian government, and they didn’t accept it. My physical driver’s license has expired, but I have a digital driver’s license—that’s not a reason to deny identity verification, is it? There’s nothing on the platform saying or warning about digital documents.

If they don’t accept it, they should refund my money. I’m not going to let them rip me off.

Veronika

eu não enviei todos os depósitos foi apenas exemplo!!!!!!!!!!!!!!!!

como que eu vou verificar alguma coisa se minha conta está suspensa ?

ru não quero que vcs me paguem isso aqui não é para vcs ajudarem , pelo que vi vcs ajudaram em uma situação com a plataforma haappyjockers com um canadense que eles enrolam igual estão comigo!!!!!

minja identidade é digital do governo brasileiro e eles não aceitaram, minha carteira de motorista está vencida a física mas tenho CNH digital, isso não é motivo para não verificação de identidade ou é? Na plataforma não tem nada dizendo nem alertando sobre documentos digitais.

se eles não aceitam que façam a devolução do meu dinheiro . Não vou ser roubada.

Please forward me the bank statement documents that you submitted to the casino at veronika.f@casino.guru.

Please note that uploading only "example" pages is generally not sufficient for account verification. According to the casino, they requested a single PDF file containing your complete bank statement, including all deposits related to your casino account. If you did not provide such a document, this may have been the reason why your KYC verification could not be completed.

Let's see if I made the deposit!!!!!!!!!!!!

I have another 1,000 friends who are going to leave the platform thanks to happyjockerssss, who aren’t solving the problem. Here’s your email, and it’s been almost 3 months with no solution. This is a total rip-off.

Vamos ver s então depositei!!!!!!!!!!!!

temho mais 1000 companheiros que vão sair da plataforma graça happyjockerssss que não solucionam o problema está jo E-MAIL DE VCS E JÁ VAI FAZER 3 meses sem solução. Roubo é foda

Why is this platform still active?

pq essa plataforma tá ativa ainda?

Do you guys veronika.f@casino.guru

take 8 days to respond? Imagine how long it would take to mediate!

Vocês veronika.f@casino.guru

demoram 8 dias pra responder?imagina pra intermediar!

Dear 13GentlePanfa,

I sincerely apologize for the delay in responding. We are currently managing over 1200 active complaints. While we strive to reply as quickly as possible, it is not always feasible to address all messages immediately. We have a 7-day response window for each complaint and will always get back to you as soon as we can. Thank you for your patience and understanding.

I have not received any emails from you yet. Please forward me the bank statements that you submitted to the casino at veronika.f@casino.guru at your earliest convenience.

It's all in your email

veronika.f@casino.guru

all the receipts from the HappyJockers deposit screen and the deposits sent from my account! With

full name, account number, and branch—everything.

Please just check it!

esta Tudo no teu email

veronika.f@casino.guru

todos os pronts da tela de depósito do happyjockers e os depósitos enviados da minha conta! Com

nome completo conta agência tudo.

só conferir por favor !

I know veronika.f@casino.guru that you guys have a lot of complaints, but I've been asking for help for months

Eu sei veronika.f@casino.guru que vcs tem muitas reclamações mas eu to a meses pedidindi ajuda

Dear 13GentlePanfa

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite Happyjokers Casino representative to join this conversation.

Dear Happyjokers Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Dear 13GentlePanfa,

We would like to inform you that the bank statement you provided, showing your deposit to your casino account, has been accepted.

As mandatory verification is required before any withdrawal can be processed, in accordance with our Terms and Conditions, please upload a valid identity document to your casino account. The verification process usually takes only a few minutes.

For identity verification, please provide one of the following documents: a passport, identity card, or driver’s license. If you submit an identity card or driver’s license, please upload clear photos of both the front and back sides. All information, including your name, date of birth, and any other relevant details, must be clearly visible and legible. In addition, all four corners of the document must be visible in the photo.

Please note that we do not accept scans, printouts, or screenshots for identity verification. Only a clear photo of the original physical document will be accepted.

By registering on our website, you confirm that you have read and accepted our Terms and Conditions. While we regret that the verification process has caused you frustration, please understand that we operate in accordance with our established rules and regulations, which we strive to apply consistently.

Best regards,

Happyjokers Casino

Dear player,

Thank you for the update.

I understand that this verification process has been frustrating for you. According to the casino's latest response, your bank statement has now been successfully approved, and the only remaining requirement is identity verification.

Could you please let us know once you have uploaded the requested physical identity document to your casino account? After that, we will continue monitoring the verification process and assist you further if needed.

Thank you in advance for your cooperation.

Here’s the thing: I have my driver’s license with me, but it’s expired—and that doesn’t matter to you guys, right? It matters to the police if they pull me over. Here in Brazil, do we use the digital license issued directly by the Brazilian government, or do you accept my physical license—even though it’s expired—or the digital one?

Or am I going to have to pay R$200 to get a physical license just because of a gaming platform?

O negócio é o seguinte, em mãos eu tenho minha carteira de motorista mas está vencida, e isso não importa pra vocês né? Importa pra polícia se vem para, aqui no Brasil utilizamos carteira digital diretamente do governo brasileiro ou vocês aceitam minha carteira física que está vencida ou a digital!

Ou vou ter que pagar R$200 pra tirar uma carteira Física só por causa de uma plataforma de jogo?

This platform should be removed if you foreigners are against the method we use to present the digital driver’s license as required by the Brazilian government; in any case, you should post everything I’m going through on all gaming platform websites—either you accept the digital license or the physical one that’s expired, if you’re behind the times and still use physical documents in your areas.

Essa plataforma deve ser excluída, se vocês estrangeiros são contra o método que utilizamos pra apresentar a carteira de motorista digital segundo governo no brasileiro, qualquer maneira deveria publicar em todos os sites plataformas de jogo tudo isso que eu tô passando ou vocês aceitam a carteira digital ou a física que está vencida se vocês são atrasados e ainda utilizam documentos físicos as áreas de vocês

Dear player,

Thank you for your update.

To better understand your situation, could you please confirm whether you have any other valid physical government-issued identity document available besides your driver's license, such as a passport or a national identity card?

Thank you in advance for your reply.

I can do this!!!!!!

It's a valid document!

Eu consigo isso!!!!!!

é um documento válido!

Dear player,

Thank you for the information. I understand that the digital driver's license is considered a valid document in Brazil.

However, at this stage I need to clarify your situation. Could you please confirm whether you have any other valid physical government-issued identity document available, such as a passport or a national identity card?

This information will help us determine how to proceed with your complaint.

Thank you in advance for your reply.

I have my Professional Identification Card (CRMV)

It serves as the official identification for veterinarians

Tenho minha Cédula de Identidade Profissional (CRMV)

Ela funciona como a identificação oficial do médico-veterinário

Dear Happyjokers Casino,

Thank you for your previous response.

The player has informed us that they possess a physical Professional Identification Card (CRMV) issued by the Regional Council of Veterinary Medicine.

Could you please clarify whether this document would be acceptable for identity verification? If not, could you please advise whether there are any alternative options available for completing the verification process in the player's situation?

Thank you in advance for your clarification.

Hello,

We would like to inform you that only government-issued identification documents can be accepted for verification purposes. The most commonly provided documents include a passport, national identity card, or driver’s license.

Furthermore, we note that no valid attempts have been made to complete the identity verification process on the user’s account.

We would also like to clarify that physical identification documents are not obsolete in the player’s location and can be obtained upon request if they are not currently in the player’s possession. Therefore, we kindly ask that an acceptable document be provided in order to proceed with the verification.

Kind regards,

Happyjokers Casino

Dear Happyjokers Casino,

Thank you for your clarification.

I understand your verification requirements. However, the player has explained that obtaining one of the accepted physical identity documents would involve additional costs, which are quite significant compared to the amount in dispute.

Could you please check whether there is any flexibility in this particular case or whether any alternative solution could be considered?

Hey, what if they don't respond? Just look at how little this matters to them. They have no sense of responsibility—they just want our money, but when it comes time to do their job, they don't do it! That's theft.

Oiiii, se eles não responderem oq aconteceu? Olha o tamanho da importância que isso tem pra eles. Não tem responsabilidade, só querem nosso dinheiro , na hora de fazer o papel deles mao faEm! Isso é roubo

Hello!

We would like to clarify that all document requests are made strictly in accordance with the Terms and Conditions agreed upon during registration.

The Know Your Customer (KYC) verification process is required prior to processing any withdrawal requests, and only government-issued identification documents can be accepted. Furthermore, the verification process is largely automated and supported by advanced anti-fraud tools to ensure the authenticity of all submitted documents. It is the responsibility of the player to provide a valid identification document.

As there have been no successful attempts to complete the proof of identity verification, we strongly encourage you to proceed with this step. This will allow us to provide more detailed guidance based on the documents you have available.

If you do not currently have a valid document, we kindly ask that you inform us so we can advise you on how to proceed with your case.

Should you have any further questions, please do not hesitate to contact us. We will be happy to assist you.

Kind regards,

Happyjokers Casino

Dear Happyjokers Casino,

The player has indicated that they do not currently possess one of the physical government-issued identity documents accepted for verification.

In your latest reply, you mentioned that if the player does not have a valid document, you can advise them on how to proceed with their case.

Could you please clarify what guidance or options you would provide in this situation?

Hello!

We would like to clarify that failure to provide valid and verifiable proof of identity documents will result in the KYC procedure being unsuccessful. As stated in our Terms and Conditions, this may lead to account closure and, where applicable, confiscation of winnings, in line with our policies.

These terms are clearly displayed both before and after registration and apply to all registered users. If a user does not agree with our Terms and Conditions, they should not create an account or should discontinue use of our platform.

As there have been no attempts made to complete the proof of identity verification, and it remains possible for the user to obtain valid documentation, we would require direct confirmation from the player if no valid document is currently available.

If there are any further questions, we are at your disposal.

Kind regards,

Happyjokers Casino

Dear player,

To help us move this case forward, could you please confirm whether you currently do not have a valid physical passport, national identity card, or driver's license, and that the CRMV professional card is the only valid physical identification document available to you?

Thank you in advance for your reply.