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I need urgent help from someone who can intervene in this situation with this platform; they’ve been making a fool of me for over two months—they closed my account with a balance of 306, and now they’re asking me for a bank statement. I’ve already sent them all kinds of statements because they never explained what format they needed. Now I’ve sent the originals from both of my banks, but they claim they have screenshots and want me to send a statement via email because they’ve run out of things to say to me. If I could, I’d report this on every possible website. A little over 300 might not be much to some people, but I really need it, and it’s my money—I have every right in the world to my money. they refused to accept my digital driver’s license for account verification—even though it’s issued directly by the Brazilian government. I have a physical one, but it’s expired; however, it has my name and my CPF number—whether it’s expired or not, that’s my problem. If the police stop me on the street, that’s no reason. If I could, I’d shut down this platform—if I had the power—or I’d hire a lawyer to sue for emotional distress from reading comments on a phantom platform that takes forever to respond, takes forever to pay, and comes up with 1,001 excuses for verification—and when they finally resolve the issue, they invent a bunch of rules that should have been enforced before the person even signed up. Now they just cancel an account and keep the the money—and that’s called THEFT. And I’m going to report them to every website I can, because nobody is that gullible—they must already be making millions off this "start from zero" game, and to steal even more from people on top of that is outrageous. Either they release my withdrawal or refund me—I won’t stop until I get my money or take this platform down.$

I have over 30 saved emails that I sent, along with screenshots of their chat box—I’m done with this.

Eu preciso de uma ajuda urgente de alguém que interfira nessa situação dessa plataforma, eles estão me fazendo de palhaço fazem mais de dois meses encerraram minha conta com 306 de saldo me pedem extrato bancário eu já fiz todos os tipos de envios extratos porque eles não me explicaram como deveria ser o agora eu enviei original nos dois bancos meus eles alegam que tem captura de tela eles querem que eu mande um extrato por e-mail porque eles não têm mais o que falarem pra mim, se eu pudesse eu ia denunciar em todos os sites possíveis 300 e pouco pode ser pouco pra alguns pais pra mim tá fazendo falta e o dinheiro é meu eu tenho todo direito do mundo do meu dinheiro, eles não quiseram aceitar minha cnh digital pra verificação da conta que é diretamente do governo do Brasil eu tenho uma física mas está vencida mas tem meu nome meu CPF tudo se está vencido ou não o problema é meu a polícia que vai me parar na rua não é motivo eu se pudesse derrubar essa plataforma se eu tivesse se poder ou entro com advogado por indenização moral por ler comentários de plataforma fantasma que demora pra responder que demora pra pagar inventa 1001 desculpas pra verificação que na hora e resolveu o problema eles inventam um monte de regras que deveria ser impostas antes da pessoa fazer o cadastro agora simplesmente cancela uma conta e ficam com dinheiro e se chama ROUBO. E todos os sites que eu puder denunciar eles eu vou fazer porque ninguém é trouxa desse jeito já devem ganhar milhões com o jogo de zero ainda roubar das pessoas mais ainda do que roubam é foda ou eles liberam o meu saque ou me reembolsam eu não vou parar até receber ou arrebentar essa plataforma.$

tenho mais de 30 e-mails salvos que eu enviei e captura de telas do chat box deles também cansei.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• From the screenshots you uploaded with your complaint, it seems that your bank statement could not be approved because it did not include all deposits made into the casino. Could you please specify how many deposits you made in total? If possible, kindly provide the exact dates of these deposits as well.
• Have any of your identity documents been successfully approved during the KYC verification process?
• Did you use only one payment method to deposit funds into this casino, or did you use several different payment methods?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika