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I had to upload a bonus of 100 € with these greetings and I wanted to send it to my account, but as soon as I wanted it, they blocked my account because I did not give my account badly and it is not ***** in my name and as I already wanted vibrat so at now they blocked I want my money

Mala som nahrate s tich privitaci bonus 100€ a chcela som si poslat na učet ale už jak som chcela tak mi zablokovali učet lebo že som nedobre dala svoj učet a neni na moje meno to je k*****a jak uz som chcela vibrat tak v tedi uz zablokovali chcem svoje penoze

Dear Emilia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you submitted someone else's card to withdraw your winnings to? Have you deposited any funds into your casino account to verify the payment method?

If there's any relevant communication please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Emilia,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.