Good Day 4 Play Casino - Die Gewinne des Spielers wurden eingezogen.

I made several deposits here last night and also used the bonus offers that were listed under the "My Bonuses" section.

If it mentions bonuses, then I assume I can use them.

I then tried to make a withdrawal at 5:11, which was cancelled and my winnings were deleted!

I don't see why I should, since I already played through the bonus with my deposited money and now I get nothing because I used too many bonuses in a row. But if they're listed under "my bonuses," you naturally assume you can use them.

I want my winnings, especially since I played through the bonus according to their terms and conditions and also deposited my own money.

This is not good, as it (the cancellation and annulment of my winnings) is now causing me other problems as well.

Habe letzte Nacht mehrmals hier eingezahlt und auch die Bonusangebote genutzt, die unter der Rubrik meine Boni standen.

Wenn da Boni drin stehen,bdann gehe ich auch davon aus diese nutzen zu können.

Habe dann um 5:11 eine Auszahlung tätigen wollen, welche annulliert wurde und meine Gewinne gelöscht!

Sehe das nicht ein, da ich immerhin den Bonus mit meinem eingezahlten Geld durchgespielt hatte und jetzt bekomme ich nichts da ich zuviele Boni hintereinander genutzt habeaber, wenn die unter dem Punkt "meine Boni" stehen geht man auch davon aus das man diese nutzen kann"

Ich möchte meine Gewinne haben, vor allem da ich den Bonus zu deren Bedingungen und Gunsten durchgespielt habe und außerdem mit meinem Geld eingezahlt hatte.

Das ist nicht schön, da ich dadurch (Gewinnlöschung und Annullierung) jetzt auch anderweitig Probleme habe

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Good Day 4 Play Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that each of the 6 bonuses the casino refers to in their response to you was a deposit bonus?
• Was your account verified successfully?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1.) Yes, that's correct, all bonuses were deposit bonuses.

2.) I am also verified; I had already withdrawn some money a few days earlier, which also worked.

1.) Ja das ist richtig, es handelte sich bei allen Boni um Einzahlungsbonus

2.)Verifiziert bin ich auch, ich hatte mir ein paar Tage vorher schon einmal etwas auszahlen lassen, was auch geklappt hatte

Is there anyone else working on this, or not really?

Ist da noch wer, der das bearbeitet oder eher nicht?

Dear Nesbonk,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Nesbonk,

My name is Igor and I will be assisting you with your case.

I am sorry to hear about your problem with the Good Day 4 Play Casino Casino and I hope that together we will come to a successful resolution of your issue.

I will now try to contact a Good Day 4 Play Casino representative via email, live chat on their website, and by any other possible means. Hopefully, they will join this conversation and participate in resolving your complaint.

If a Good Day 4 Play Casino representative joins this case, please respond so that we can work toward resolving the issue as soon as possible.

Best regards,

Igor

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Nesbonk,

I have repeatedly tried to contact the Good Day 4 Play Casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. I will mark the complaint as unresolved in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.

Unfortunately, since the Good Day 4 Play Casino is regulated by the Curaçao Gaming Authority (CGA) - also referred to as the Curaçao Gaming Control Board (GCB) - there is currently no formal process for handling individual player complaints. The CGA has publicly stated that it does not have the authority to mediate disputes or arbitrate between players and operators, and therefore cannot order compensation or provide binding resolutions.

However, the CGA has also acknowledged that player complaints are valuable in identifying potential breaches of licensing obligations. They are actively working on implementing measures to address such matters more effectively in the future. For this reason, it is still worth submitting your complaint through their official contact form or by sending an email to their address at complaints@cga.cw.

Please make sure to include the name of the casino’s operator in your submission, as omitting this information may result in the complaint being disregarded.

You can find further guidance on submitting complaints to regulators on this link.

I'm truly sorry I couldn't offer a more favorable resolution in this case.

Best regards,

Igor