Golisimo Casino - Das Spielerkonto ist trotz Schließungsantrag weiterhin geöffnet.

Despite repeated requests to close my account due to gambling addiction, the casino ignores these requests and my account remains open.

I received replies confirming receipt of my email and asking me to state the reason, which I did. But NOTHING. My account is still open today. I can't reach LiveChat, or rather, the LiveChat option isn't working.

I request help to close my account with all providers of this license, partner casinos, etc. - as none are currently responding.

Furthermore, I would like my deposits made after the account suspension request to be refunded.

Thank you

Trotz mehrmalicher Bitte mein Konto aufgrund von Spielsucht zu schließen ignoriert dies das Casino und mein Konto ist weiterhin offen.

Es kamen antworten das meine Email eingelangt ist, das ich den Grund angeben soll, was ich auch tat. Aber NICHTS. auch heute ist mein Konto immernoch offen. LiveChat kann ich nicht erreichen. bzw die Option für das Livechat funktioniert nicht.

Ich erbitte um Hilfe mich 1. Bei allen anbieter dieser Lizenz, Partnercasinos, etc zu schließen - da keiner zurzeit reagiert.

Weiters möchte ich das meine Einzahlungen die nach der Sperranfrage getätigt wurden, zurückerstattet werden.

Vielen Dank

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Golisimo Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you received any responses from the casino via email regarding your self-exclusion requests?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please forward the correspondence between you and the casino directly to my email? You can reach me at attila.g@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila