Goldbet Casino - Die Auszahlung des Spielers verzögert sich und die Gelder werden zurückerstattet.

Since July 29th they have been returning the amount to my game account, they even deposited the money in my bank account and withdrew it again. The information the app gives is that I have to use another card, which is unjustified, the card is a MasterCard and it's working.

* I'm new here and I thought the complaint had already been registered

The image I posted is from today, I've been using the same option since July 20th

Desde o dia 29 de Julho que eles devolvem o valor á minha conta do jogo , chegaram a depositar o dinheiro na minha conta bancária e retirar novamente. A informação que a aplicação dá é que devo utilizar outro cartão, o que não se justifica, o cartão é MasterCard e está funcional.

* Sou nova por aqui pensei que a reclamação já estivesse registrada

A imagem que afixei é de hoje, desde o dia 20 de julho que faço a mesma opção

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Goldbet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please share a screenshot of your withdrawal history?
• Have you made any successful withdrawals before using the same payment method?
• What other withdrawal methods are available in your cashier? Have you tried to opt for an alternative?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

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Answers

Could you share a screenshot of your withdrawal history?

-yes

Have you ever made a successful withdrawal before using the same payment method?

-yes

What other withdrawal methods are available at your cashier? Have you tried an alternative?

Can you confirm that you have passed the KYC check?

Have you accumulated your winnings with or without a bonus?

-there are other methods that charge a fee or in cryptocurrencies

-The account is verified

-I have not requested a bonus

Respostas

Você poderia compartilhar uma captura de tela do seu histórico de retiradas?

-sim

Você já fez algum saque bem-sucedido antes de usar o mesmo método de pagamento?

-sim

Quais outros métodos de saque estão disponíveis no seu caixa? Você já tentou optar por alguma alternativa?

Você poderia confirmar se passou na verificação KYC?

Você acumulou seus ganhos com ou sem um bônus

-existem outros métodos que cobram taxa ou então em criptomoedas

-A conta está verificada

-Não solicitei o bonus

Thank you very much for your reply! Do you own any other card that can be used for withdrawal?

Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here.

Thank you in advance.

Good afternoon, e-mail sent

Best regards

Boa tarde, e-mail enviado

Cumprimentos

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Enganada,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Goldbet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Good afternoon, the situation has been partially resolved. I provided another card number. The casino made the payment, but so far they haven't given a reason why the first card wasn't possible. So far I have no response regarding the deposit into my bank account and the withdrawal. I will not use this casino again, I found it dubious. Thank you all.

Boa tarde, a situação ficou parcialmente resolvida. Forneci outro número de cartão. O casino fez o pagamento, no entanto até hoje não deram um motivo para que o primeiro cartão não fosse possível. Até este momento não tenho resposta em relação ao depósito na minha conta bancária e o levantamento. Não volto a utilizar este casino , achei duvidoso. Obrigada a todos .

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Enganada,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila