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I have been playing for a while, I deposited and won until yesterday, I withdrew modest amounts but yesterday when I won first 1000 then another 1300 at the time of withdrawal, I was first refused saying that I could withdraw only 1000 per day when I asked for an explanation via chat after 10 minutes my account was banned saying that I had multiple accounts

ho giocato da un po ho versato e vinto fino a ieri ho prelevato cifre modeste ma ieri quando ho vinto prima 1000 poi altri 1300 al momento del prelievo prima mi è stato rifiutato dicendo che potevo prelevare solo 1000 al giorno quando ho chiesto spiegazione tramite chat dopo 10 min il mio account è stato bannato dicendo che avevo account multilipi

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Dear diococco1

, Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Were your winnings accumulated with or without an active bonus? Was your account previously verified? If there’s any relevant communication, please forward it to karla.m@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. Best regards, Karla M.

My account had been verified, I had already withdrawn and it was successful, but my home network is also shared with my brothers, it is likely that they played but used their credentials.

Il io account era stato verificato io avevo già prelevato ed era andato a buon fine ma mia rete di casa e condivisa anche con i miei fratelli è probabile che loro abbiamo giocato ma hanno usato le loro credenziali

Dear diococco1,

Thank you very much for your reply and clarification.

I would like to clarify two additional points:

• Could you please confirm whether your brothers have accounts specifically with Goldbet Casino and whether they have accessed their accounts using the same home network or device as you?
• To the best of your knowledge, have you ever created or used any other account at Goldbet Casino besides the account involved in this complaint?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.