Goldbet Casino - Das Guthaben des Spielers fehlt.

Good evening, first of all, there was 65 euros in money and it disappeared from my account. Secondly, they accept deposits, when it is for withdrawal they say identification because supposedly it was wrong, I have sent the documents, no response either by email or in chat.

Kαλησπερα καταρχήν υπήρχαν χρηματα 65 ευρω και εξαφανιστηκαν απο το λογαριασμό μου ..δεύτερον δέχονται καταθέσει οταν ειναι για αναληψη λένε ταυτοποιηση γιατι δήθεν ηταν λάθος τα εγγραφα τα εχω στείλει καμία σπαντηση ούτε στο email ούτε στο chat

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Were your winnings accumulated while a bonus was active, or without an active bonus?
• Which documents have you already provided, and when exactly?

Thank you in advance for your reply.

Best regards,

Kristina

They gave me a bonus of 9 euros the night before yesterday I was playing at legacy of book I made 65 I had reached about 20% of the bonus suddenly I went out and the money disappeared ... I have sent an ID and a selfie you try but he doesn't respond.. yesterday they put me back 9 euros but what can I do it's like they are mocking me

Μου έδωσαν ενα μπονους 9 ευρώ προχθές το βράδυ έπαιζα στο legacy of book τα έκανα 65 ειχα φτάσει περίπου στο 20% του μπονους ξαφνικα βγήκα και τα χρήματα εξαφσνιστηκαν ...εχω στείλει ταυτοτητα κσι σελφι κσνεις δεν απαντά..εχθές μου έβαλαν πσλι 9 ευρώ αλλα τι να το κσνω ειναι σαν να κοροϊδεύουν

Dear sofiaaloizou13,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino.

I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach. Regrettably, it seems to be a common practice of Goldbet Casino to ignore us completely in our attempts to mediate any kind of issue.

Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Goldbet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of Goldbet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Goldbet Casino representative,

Could you please give us an update regarding this situation?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello sofiaaloizou13,

Unfortunately, the casino has stopped communicating with us. Since we have no further communication from the casino and cannot proceed without their cooperation, I will have to close the complaint as unresolved again.

I understand that this is not the outcome you were hoping for, and I am truly sorry about that. However, at this point, there is nothing more we can do without the active participation of both parties.

Please be assured that closing the complaint as unresolved will negatively impact the casino’s rating on the Casino Guru website. This may encourage them to reconsider their approach, and it will also serve as a warning to other players so they can avoid similar issues.

If we receive any new information from the casino, or if there are any updates on your side, do not hesitate to let us know.

Thank you for your understanding.

Kind regards,

Kristina

Casino.guru