Glorion Casino - Der Spieler geht davon aus, dass sich die Auszahlung verzögert.

I am submitting this complaint regarding a delayed withdrawal and a withdrawal system error at Glorion Casino.

On 31/3/2026 , I submitted a withdrawal request of €500, which is the daily withdrawal limit shown by the casino. As of today, 7 days have passed and I have still not received the funds.

I have contacted customer support multiple times through both email and live chat. Each time, I was informed that the issue would be resolved soon, but no progress has been made and no payment has been received.

In addition, when I try to submit a new withdrawal request for the remaining balance, the website displays an "unexpected error" message and does not allow me to proceed.

My current total balance is approximately €4000.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Panagiotis1234567,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I sent the documents for certification a week ago, but in addition to the withdrawal delay, it also does not allow me to make a new withdrawal, displaying an "unexpected error" message.

Εχω στείλει τα έγγραφα για πιστοποίηση πριν μια βδομάδα, αλλά πέρα από την καθυστέρηση ανάληψης επίσης δεν μου επιτρέπει να κάνω νέα ανάληψη εμφανίζοντας μήνυμα «μη αναμενόμενου σφάλματος»

Dear Panagiotis1234567,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

It's not a smooth progression, the withdrawal has not yet been achieved and they still won't allow me to make a new withdrawal without a specific reason.

Δεν είναι χούμε εξέλιξη, ακόμα δεν έχει επιτευχθεί η ανάληψη και ακόμα δεν μου επιτρέπουν να κάνω καινούργια ανάληψη χωρίς συγκεκριμένη αιτία

Dear Panagiotis1234567, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Dear Panagiotis1234567,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.