Glorion Casino - Das Spielerkonto ist geschlossen, aber der Spieler erhält weiterhin Werbeaktionen.

After closing my account when I requested it because I had gambling problems, they keep sending emails.

Today I received one offering me a €5 bonus with a x65 requirement.

This is a joke. Get this: €5 free and you have to play it 65 times, I can't believe it.

And it's sent by someone named Laura, who I'm sure is the same person who sent me another email from the Casea casino, who didn't want to close my account, and Yabjoy filed a complaint.

I beg Guru to check this

Despues de cerrarme cuenta al yo pedirlo por tener problemas de ludopatia, no paran de enviar correos.

Hoy recibo uno ofreciendome 5€ de bono con un requisito de x65.

Parece broma. OJO 5 € de regalo y hay que jugarlo 65 veces, no me lo puedo creer.

Y lo manda una tal Laura que seguro es la misma que me mandó otro correo del casino Casea que son los que no me querian cerrar cuenta y yabjoy puso una queja.

Ruego a Guru compruebe esto

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear jobertone,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Do I understand correctly that you currently don't have access to your casino account?
• When exactly did you lose access to your Glorion Casino account?
• Approximately how many emails have you received since then?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

I don't remember when the account was closed, but it was about a month ago, and I saw that it WAS closed.

After that, I continued to receive emails asking me to play, and I saw that they had reopened it.

All the best

No recuerdo cuando se cerró cuenta pero será desde hace 1 mes aproximadamente y vi que SI estaba cerrada.

Después he seguido recibiendo correos para que juegue y vi que la habían reabierto

Un saludo

Thank you very much for your reply, jobertone. Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear jobertone,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina