Glitchspin Casino - Die Auszahlung an den Spieler verzögert sich

Hello

I won 20,000 euros.

I am fully verified and have already received several payouts.

This stopped almost two weeks ago. I was asked to verify my Visa card again, which I did and it was accepted, but I haven't received any further payouts. Support kept saying they have no contact with the finance department and that payouts take 24 hours.

Hallo

Ich habe 20 000 Euro gewonnen.

Ich bin voll verifiziert und habe auch schon einige Auszahlung erhalten .

Seit knapp 2 Wochen hat das aber aufgehört. Ich sollte nochmals meine Karte Visa verifizieren und das ist gemacht und akzeptiert und bisher keine weitere Auszahlung erhalten . Der Support meinte immer nur sie haben keinen Kontakt zur Finanzabteilung und meinen immer nur die Auszahlung dauert 24 Stunden

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear DerKoenig,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi

As I said, I'm fully verified. A withdrawal should take a maximum of 24 hours. That worked at first, but now, strangely enough, it doesn't anymore after my big win...

Hi

Wie gesagt ich bin voll verifiziert. Eine Auszahlung soll höchstens 24 Stunden dauern . Das hat auch am Anfang geklappt und jetzt komischerweise nach meinem großen Gewinn nicht mehr...

A single payment has now been processed.

The remaining ones, which have also been hanging for almost two weeks, were

Not processed. Missing.

I would like to leave the complaint open to see if

If one now adheres to the 24-hour payout timeframe,

or it takes another 2 weeks...

Mittlerweile wurde eine einzelne Auszahlung bearbeitet.

Die restlichen die auch schon knapp 2 Wochen hängen wurden

nicht bearbeitet. Fehlen

Würde die Beschwerde gerne offen lassen um zu sehen ob

man sich jetzt an die 24 Stunden für eine Auszahlung hält,

oder es wieder 2 Wochen dauert..

Dear DerKoenig,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

So far, it seems that payouts are being made again every 24 hours.

Can the post office be reopened in an emergency?

I would first check if it runs continuously and then wait another two weeks.

Nothing will happen, then reopen the thread.

Also bisher scheinen die Auszahlung wieder zu erfolgen im 24 Stunden Takt.

Man kann im Notfall den Post wieder eröffnen oder ?

Würde dann erstmal schauen ob es durchgehend läuft und sollte dann 2 Wochen wieder

nichts passieren, dann den Beitrag wieder eröffnen

Dear DerKoenig,

It looks like the remaining withdrawals should be processed without any issues.

Would you agree to have this complaint marked as resolved?

Of course, if any further complications arise, you can reopen this complaint any time.

Best regards,

Attila G.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear DerKoenig,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila