GG.BET Casino - Die Spielerin hat Schwierigkeiten, ihr Konto zu verifizieren.

I requested a payout over 3 weeks ago. Since this is my first payout, I had to verify myself. All of the required evidence was dumped, not just once, but several times after one had problems with it. Now I have tried to clarify it in the casino chat. First in English. Then in German. The German employee simply forwards me to the English support.

Vor über 3 Wochen habe ich eine Auszahlung beabtragt. Da es meine erste Auszahlung ist, musste ich mich verifizieren. Alle geforderten Nachweise wurden, nicht nur 1 Mal, sondern mehrere Male eingeteicht nachdem man Probleme damit hatte. Nun habe ich es versucht im casino chat zu klären. Erst auf Englisch. Dann auf deutsch. Der deutsche Mitarbeiter leitet mich einfach an den englischen Support weiter.

Dear Cornelia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Which documents have you already provided, please? Did the casino clarify what is wrong with your documents?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. 

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hello Kristina,

my request has been settled. After the discussions yesterday, gg.bet has finally paid off.

Hallo Kristina,

mein Anliegen hat sich erledigt. Nach den Diskussionen gestern hat gg.bet nun endlich ausgezahlt.

Awesome news, Cornelia. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.