GG.BET Casino - Der Spieler kann sein Guthaben nicht abheben.

I still have a profit of 1231 euros on my casino account.. when I go to payout and the desired payout option comes up as a minimum bet of 50 euros.. Customer service always writes the same thing and can't help me.

Ich hab noch einen Gewinn von 1231 Euro auf meinen casino Konto..wenn ich auf Auszahlung gehe und auf die gewünschte auszahlungsoption kommt da mindesteinsatz 50 Euro..Kundenservice schreibt immer das gleiche und kann mir nicjz helfen.

Hello Ina1986,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Is your current balance real money or bonus balance? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello,

The player does not have any active/pending withdrawal requests.

Kind regards

Dear Ina1986,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.