GG.BET Casino - Der Spieler hat keine Boni erhalten.

The casino hasn't given any bonuses for months, including the viper bonus which I didn't receive either.

Anything related to bonus codes gets rejected.

When I reach out to support, they can't even tell me why.

I'm just being told that there might be bonuses again at any time.

They didn't even give me a birthday bonus!

This is really

An outrage

Kasino gibt seid Monaten mittlerweile keinen bonus mehr , auch den viper bonus wurde mich nicht gegen

Also alles was mit bonuscode zu tun hat ,wird abgelehnt

Und wenn man sich an den Support wendet kann der nicht einmal sagen warum

Werde nur vertröstet das es doch jederzeit wieder welche geben könnte.

Nicht mal den Geburtstags-bonus gab es!

Es ist echt

Eine Frechheit

Dear mdaisy919,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GGBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain what justification the casino gave when refusing to give you a bonus?
• Could you please explain what the disputed amount of €100 represents in this situation?
• Could you please share your communication with the casino when trying to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear mdaisy919,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.