GG.BET Casino - Der Antrag des Spielers auf Schließung seines Kontos wird ignoriert.

Hello.

I have repeatedly asked for a permanent account closure on gg.bet as I have gambling addiction. I cannot see the entirety of conversation history but the last request, amongst many, was 3rd of June 2025. I have also repeatedly told them I am losing too much money, but every time the operator has asked if I wanted to try other games or given me bonuses.

A properly licensed casino is supposed to close your account when you ask. If they don’t, and you continue gambling, I have grounds to complain and possibly get refunded for losses incurred after closure request. The BARE MINIMUM amount is 25000 SEK, which is net deposits after 3rd of June 2025 (even more, but I didn't calculate too carefully).

I request to receive a MINIMUM of 25000 SEK and also that gg.bet provide the entire conversation and deposit/withdrawal history. Also to permanently close my account, which they've failed to do.

Hello,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the General T&Cs and I found this:

5.5.3. You may at Your own discretion choose to self-exclude Yourself from playing any games on the Website for an indefinite period of time. In order to do so, You need to contact our Support Service. Should you wish to reopen your Account after self-exclusion for an indefinite period of time, You will be able to do so following 24 (twenty-four) hours cool-off period before You may resume to play games. You will be able to reopen your Account by contacting Support Service to make the request for reopening the account. Once Your Account is re-opened in accordance with the procedure described herein, You shall be responsible for any losses that ensue thereafter as a result of Your continued use of Your Account and shall in no case be refunded by us. No Accounts may be reopened or reactivated in cases of gambling addiction.

Could you please advise if you have ever informed the casino about your gambling problem? Please forward me the account closure requests that you sent to the casino. My email address is kristina.s@casino.guru. Also, do I understand correctly that you still have access to your casino account?

Thank you very much in advance.

Best regards,

Kristina

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Foseld,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina