Gamdom Casino - Die Gewinne des Spielers wurden eingezogen.

Hi, I was playing on Gamdom when, out of the blue, they restricted my account and wouldn’t let me withdraw until I’d completed verification—so far, so good. I completed the verification, and after a day I received an email saying I could withdraw my balance. I logged into my account, but the withdrawal was still blocked, so I contacted support and they asked me to wait. Later, when I logged into my account to check if the withdrawal had been released, I noticed that they had confiscated my winnings and only released the amount I had deposited, and then they banned my account. Please, could you help me get that confiscated balance back?

Ola, estava jogando pela gamdom até que do nada ela me limitou, e não deixou eu sacar enquanto não tivesse feito a verificação, até aí tudo bem. Realizei minha verificação, depois de um dia recebi o e-mail dizendo que eu poderia sacar meu saldo. Entrei na conta e o saque ainda estava bloqueado, chamei o suporte e pediram pra eu aguardar. Mais tarde quando entrei na conta para verificar se o saque estava liberado, notei que eles haviam confiscado meus ganhos e liberado apenas o saque do valor que foi depositado, e em seguida baniram minha conta. Por favor poderiam meu ajudar a reaver esse saldo confiscado ?

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gamdom Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas