Gamdom Casino - Der Spieler kann aufgrund einer Kontoprüfung keine Gelder abheben.

This scam casino never stops scamming first they didn't credit my free spins after I activated the free spins bonus and now they are not letting me withdraw my balance.

I tried to withdraw usd 2 with ltc they rejected my withdrawal so I contacted customer support that Stupid clown Elis in customer support informed me my account is under review and withdrawal is restricted for 24 hours.I informed her I have not done any thing wrong that requires review of my account but she kept repeating same thing like a dumb parrot that they can't process withdrawal because my account is under review.

Why didn't Gamdom review my account before I requested withdrawal? It is not like this is the first time I requested for withdrawal. I never had any issue before when I withdrawn my balance than why all of a sudden they need to review my account this time nothing has changed from my end.

How is this scam casinos rating so high on casino guru? This scam casino should be rated only 0 for what they are doing with people scamming them.

Kindly help

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Rocky_210690,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

First of all, I must caution you that the use of offensive or intimidating language will not be tolerated. Any further attempts to verbally attack or intimidate any staff members of the casino or the professionals at Casino.Guru may result in the permanent blocking of your profile on our website. Our primary goal is to assist players, and we have a zero-tolerance policy for such behavior.

Now, please allow me to ask you a few questions to clarify your situation.

• Am I correct in understanding that you wanted to withdraw 2 USD from this casino? Is this amount above the minimum limits available for withdrawals?
• When was the last time you successfully withdrew money from this casino, and how much was it?
• What types of games did you play to accumulate your 2 USD winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Rocky_210690,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru