Gamdom Casino - Das Spielerkonto wurde gesperrt und die Gelder beschlagnahmt.

Complaint Title:

Funds seized and account banned after Level 2 KYC verification

Complaint Text (Description):

I am filing this complaint against Gamdom.com regarding the unfair seizure of my funds and account closure.

The Issue:

I deposited 10 USD into my account and successfully completed my Level 2 KYC verification. After playing fairly on the platform, I managed to increase my balance to $118 USD.

When I attempted my first withdrawal of $20, it was disabled. I contacted Live Support, and they informed me that my account was "under review." I waited patiently for over 9 days, during which I continued to check for updates.

The Outcome:

Today, after more than 9 days, Gamdom banned my account. They released only $35 USD to me and seized the remaining $83+ USD. They claimed that I violated their Terms and Conditions but failed to provide any specific proof or details regarding which rule was broken.

My Stand:

I have played strictly by the rules and followed all "fair play" guidelines. This feels like a scam to avoid paying out a legitimate winner. I have screenshots of my balance and my verification status.

I request CasinoGuru to intervene and help me recover my remaining balance.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which documents did you submit to the casino for your KYC level 2 verification?
• Has the relevant department reviewed your documents before your account was closed, or were they accepted only in the system, waiting to be reviewed and approved?
• What types of games did you play at this casino?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear MOHAMMAD_NADIM,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru