Gamdom Casino - Das Spielerkonto wurde geschlossen und die Gelder wurden beschlagnahmt.

I’m filing a complaint against Gamdom for unfairly banning my account and seizing my funds without valid evidence. I registered and used the platform in full compliance with its rules. I never created multiple accounts, used cheats or abused promotions.

The platform suddenly restricted my withdrawal access for an account review. I submitted all required verification documents promptly. However, they permanently blocked my account, accused me of violating terms of service and confiscated most of my money, leaving only a small balance available for withdrawal.

I contacted customer service repeatedly, asking them to specify my alleged violations and provide proof. Yet they kept evading my questions with excuses about internal policies and privacy, and eventually cut off all communication.

This behavior is unfair and unethical. Taking advantage of weak overseas supervision, Gamdom abuses its authority to embezzle users’ funds. I have kept all records including chat logs, transaction proofs and ban notifications, and will submit appeals to relevant complaint channels to protect my rights.

I warn all users to stay away from this platform. It lacks basic integrity, and randomly freezing accounts and stealing funds is commonplace here.

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Dear Slrnd,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Slrnd,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru