Funbet Casino - Die Gewinne des Spielers wurden noch nicht ausbezahlt.

Hi

I made a total of $900 deposit on 4th of November and 5th of November and I was on my last $100 until I ran it up to $600. I then decided to cash out on the 5th of November and today they cancel my withdrawal due to bank issues, even though all my bank informations were correct and I decided to withdraw using pay id and I spoke to Alisha on the support team and she accused me of cancelling my withdrawal and she said that it will take 3 business days and their responses are always the same and generic. This is extremely disappointing. I’ve asked them to prioritise my withdrawal but they are always saying the same generic things.

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Dear Junior153,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They mentioned that my account doesn’t require any KYC. They cancelled my initial withdrawal and other casino usually take 1 day to receive the funds. I created an account with funbet over a year ago and I have made many deposits since but never was able to withdraw my funds due to their long process and I end up losing my funds.