FS Casino - Das Konto des Spielers wurde gesperrt.

I made two withdrawals and now they blocked my account without receiving my money

can you help?

thanks

Fiz duas retiradas e agora bloquearam me a conta sem receber o meu dinheiro

conseguem ajudar ?

obrigado

Dear Jocama74,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Have you received any successful withdrawals from this casino in the past? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good Morning

I registered a week ago I made several deposits

on the 8th I won €600 and made two withdrawals one of €400 and another of €200 but none of them was paid to me

yesterday I contacted them via chat and they told me that I had been blocked for having more accounts which is a lie, I asked for proof and they never told me anything again

Can I speak to the police or any legal entity?

because this is theft

thanks

Bom dia

registei-me a uma semana fiz diversos depósitos

no dia 8 ganhei 600€ e fiz dois saques um de 400€ e outro de 200€ mas nenhum deles me foi pago

ontem entrei em contacto com eles via chat e disseram me que eu tinha sido bloqueado por ter mais contas o que é mentira , pedi provas e nunca mais me disseram nada

posso falar com a polícia ou com alguma entidade legal ?

porque isto é roubo

obrigado

Good Morning

I registered a week ago I made several deposits

on the 8th I won €600 and made two withdrawals one of €400 and another of €200 but none of them was paid to me

yesterday I contacted them via chat and they told me that I had been blocked for having more accounts which is a lie, I asked for proof and they never told me anything again

Can I speak to the police or any legal entity?

because this is theft

thanks

Hello Jocama74

According to our records, your account is not blocked, and we are expecting you to provide the requested documents in order to complete verification.

Thank you for cooperation!

Kind regards

Good Morning

It is not now but it has been

I have already sent all the documentation that I was asked for, it is valid at other casinos

I appreciate you making me the payment of my withdrawal because it's been many days thank you

Thank you very much, Jocama74, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Solved, thank you

Resolvido Obrigado

Dear Jocama74,

I'm glad to hear that your issue has been resolved. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Adam