Frumzi Casino - Der Spieler geht davon aus, dass sich die Auszahlung verzögert.

Subject: Unjustified delay of payments totaling €1,400 since July 30, 2026

Hello,

I am filing this complaint because Frumzi Casino has delayed my withdrawals totaling €1,400 for over 11 days without any specific reason.

My withdrawal request (including transaction ID: 9867c822-3921-4f54-b03c-5172b75f64e6 for €500) was submitted on 30.07.2026.

The payout status has remained unchanged at step 2 since day one: "Processing" ("We are checking your account details").

I contacted customer support several times via live chat. Each time, I only received pre-written standard replies stating that the payout was in the finance department's queue and that I should be patient. No additional documents were requested for verification, and there is no violation of the rules.

The regular processing time has been significantly exceeded. I demand that Frumzi Casino immediately approve and transfer my withdrawals totaling €1,400.

Many thanks to the Casino Guru team for their support in this case.

Betreff: Unberechtigte Verzögerung von Auszahlungen in Höhe von insgesamt 1.400 € seit dem 30.07.2026

Hallo,

ich reiche diese Beschwerde ein, da das Frumzi Casino meine Auszahlungen über einen Gesamtbetrag von 1.400 € seit über 11 Tagen ohne konkreten Grund verzögert. 

Meine Auszahlungsanfrage (unter anderem Transaktions-ID: 9867c822-3921-4f54-b03c-5172b75f64e6 über 500 €) wurde am 30.07.2026 gestellt.

Der Status der Auszahlung steht seit dem ersten Tag unverändert auf Schritt 2: „In Bearbeitung" („Wir überprüfen deine Kontodaten"). 

Ich habe den Kundensupport mehrmals über den Live-Chat kontaktiert. Jedes Mal erhalte ich lediglich vorgefertigte Standardantworten, dass sich die Auszahlung in der Warteschlange der Finanzabteilung befinde und ich mich gedulden solle. Es wurden keine zusätzlichen Dokumente zur Verifizierung angefordert und es liegt kein Regelverstoß vor. 

Die reguläre Bearbeitungszeit wurde weit überschritten. Ich fordere das Frumzi Casino auf, meine Auszahlungen in Höhe von insgesamt 1.400 € umgehend zu genehmigen und zu überweisen.

Vielen Dank an das Team von Casino Guru für die Unterstützung bei diesem Fall.

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Dear Petrea,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Petrea,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean