Frumzi Casino - Das Spielerkonto wurde bereits mehrfach gesperrt.

Hello, I have had my sports betting account with Frumzi blocked several times because I am a gambling addict, permanently, as I am not legally competent.

Unfortunately, I had several relapses and the account was repeatedly reopened.

Since there is no player protection here, I would like all bets to be settled at 1.0 due to this procedure and for the money to be refunded to me.

Hallo ich habe bei Frumzi mehrmals mein Sportwettkonto sperren lassen da ich Spielsüchtig bin dauerhaft für immer da ich nicht geschäftsfähig bin

Leider hatte ich mehrere Rückfälle und das Konto wurde leider immer wieder geöffnet

Da hier kein Spieler Schutz herrscht hätte ich gerne das wegen dieser Vorgangsweise sämtliche Wetten mit 1,0 gewertet werden und mir das Geld zurück gebucht wird

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Frumzi Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps, if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear loooli,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, your account is currently blocked.

Hallo das Konto ist zurzeit gesperrt

Thanks for sharing the evidence with me.

Could you please confirm that you asked the casino for a refund of lost funds due to failed player protection? Have you received any response from the casino?

Please let me know how the casino responded.