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I submitted a withdrawal request a week ago and haven't heard anything since.

Realice una petición de retirada hace una semana y desde entonces no he recibido noticias.

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Dear camaleonrojoafricano,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Today marks the end of the 14-day grace period and the casino still hasn't contacted me (I have tried to contact them, but without success).

This isn't the first withdrawal I've made (there were no problems that time), so I understand the verification process is complete. Even so, I would appreciate a response from the casino and for this issue to be resolved as soon as possible.

Hoy se cumplen los 14 días de margen y el casino sigue sin ponerse en contacto conmigo (yo si he intentado ponerme en contacto con ellos, pero sin éxito).

No es el primer retiro que realizó (esa vez no hubo problemas) así que entiendo que el proceso de verificación está completo, aún así agradecería una respuesta por parte del casino y que se aclare este inconveniente con la mayor brevedad posible.

Thank you for your reply, camaleonrojoafricano. Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed? Which payment method to withdraw your winnings have you opted for? Was it the same one you used in the past?

It was a while ago, because this wonderful casino only shows transactions from the last 30 days, I can't see exactly when it was.

I can only tell you that I didn't use the same withdrawal method; on that occasion, it was via bank transfer.

Fue hace un tiempo, debido a que este maravilloso casino solo muestra las transacciones de los últimos 30 días no puedo ver cuando fue exactamente.

Solo te puedo decir que no utilice el mismo método de retirada, en esa ocasión, fue mediante transferencia bancaria.

Thank you for your reply, camaleonrojoafricano. Could you please let us know the current status of your withdrawal request — is it still shown as "pending" in your casino account? If possible, please attach a screenshot of your withdrawal history in this thread so we can review it.

When was the last time you tried to contact the casino about this issue? Please forward all relevant correspondence between you and the casino to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

I wrote to them because the website was down during that time, so I didn't have access, but they didn't reply either.

Les escribí porque en ese periodo de tiempo se cayó la web, por lo que no tenía acceso, igualmente tampoco me respondieron.

Dear camaleonrojoafricano,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite Forzabet.live Casino representative to join this conversation.

Dear Forzabet.live Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.