FortuneJack Casino - Die Gewinne des Spielers wurden konfisziert.

On January 27th, I played FORTUNEjack, completed KYC verification, and made a withdrawal.

7.6. Designed to assist in making betting decisions;

The use of automated tools to develop, use, or in any way be used in connection with the use of the Services is strictly prohibited. Accordingly, the use of any software, external devices, programs or applications that, in our opinion, contain artificial intelligence is strictly prohibited. You may not use any software programs in connection with the use of the Services.

We review the use of the Services on a daily basis to detect the use of AI software, and if we determine that such software has been used, we reserve the right to take any measures we deem appropriate, including immediately blocking the offending User's access to the Services and terminating the User's Account, in which case we will not be obligated to refund any funds in your Account.

I received an email along these lines, stating that they would refund the amount I had paid, but that an even larger amount had been confiscated.

I am not using any AI software and this was just for personal use, so I would like to lodge a complaint.

1月27日にFORTUNEjackで遊びKYC認証をして出金をしましたら、

7.6. 賭けの決定を支援するために設計された、

または本サービスの使用に関連して何らかの方法で使用される自動ツールの使用は固く禁じられています。したがって、ソフトウェア、外部デバイス、プログラム、またはアプリケーションの使用は固く禁じられています。お客様は、当社の見解では人工知能が搭載されているソフトウェア プログラムを、本サービスの使用に関連して使用することはできません。

7.7. 当社は、AI ソフトウェアの使用を検出するために、毎日サービスの使用状況を調査しており、使用されたと判断した場合、当社は、違反したユーザーのサービスへのアクセスを直ちにブロックし、当該ユーザーのアカウントを終了することを含め、当社が適切と判断するあらゆる措置を講じる権利を留保します。この場合、当社は、お客様のアカウントにある資金を返金する義務を負いません。

というような内容のメールが来まして入金分は返金しますがそれ以上の額を没収されました。

私はAIソフトウェアなどを使用しておらず、個人で遊んだものになりますので、意義申し立てたいと思います

Hello py1ke2,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with FortuneJack Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• What kind of games were you playing?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

The site returned the prize money.

The withdrawal has been made, so please consider this a resolved issue. Sorry for the trouble.

サイト側から賞金を返却されまして、

出金されましたので、解決済みとさせてください。お手数おかけしてすいませんでした。

Dear py1ke2, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru