FortuneJack Casino - Das Spielerkonto wurde ohne Angabe von Gründen geschlossen.

So, i recently I saw some good reviews about the casino from casino guru and decided to give it a go. Then after singing up, I saw a really good promo where I had to deposit 100$ and 20$ bet chip would be given free. It was really great for me.

I deposited 100$ and got the 20$ bet slip which I used on roulette and was able to get to 20$ ( actual money) . There was no wager attached, I was also offered some no wager free spins too which in total at the end got me to 147idh in usdt. It was great, i wagered my money on roulette too.

BUT, now the casino turned on me and asked for verification which I soon did and then after a few hours, they completely locked my account and even in the mail, they said my funds are closed for ever including the money I deposited. I was shocked to know this as they said many people from my region where doing the exact same thing. So now, as a human how was I even supposed to know that. The live support never told me anything about it prior my deposit.

I would be more than happy to get my deposited amount back even though the bonus money is also rightfully mine as I didn't break any terms

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• What types of games did you play while the bonus was active? Did you mainly play one game, or did you switch between multiple games?
• Kindly describe your gaming style in more detail (for example, bet sizes, frequency of play, or any noticeable changes during the bonus play).
• Is there any chance that someone from your household or using the same IP also created an account at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Attila

The casino returned my deposit money of 102$ but they consficated all the bonus money ( 47$) and even blocked my casino account after I got my withdrawal.

Should I bother going for my 47$, cause I live alone so no multiple accounts ( although it wasn't mentioned I had multiple accounts, just multiple users doing the same bonus)

Now as a human ok.

You see a 100$ depo and 20$ free chip bonus. Would you not do it especially if it's wager free? Ofc anyone would do that. Since I deposited 100ish $ exactly as mentioned and choose lighting roulette to play ( only a few games were made available to use the bonus chip) and got the 20$ by playing on both red and black.

Now since everyone else did the same thing across country, they confirmed it some kinda group scam activity.

Now, don't really care about the money ( wouldn't mind if I get the 47$ back ) but I wanna know where exactly I was wrong

Thank you for your response. Could you please confirm whether you would like to proceed with the complaint? If so, could you please attach a link to the promotion in question as well as any additional correspondence between you and the casino's customer support?

You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Dear Noobi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru