Foggybet Casino - Die Dokumente des Spielers wurden vom Casino abgelehnt, wodurch sich die Auszahlung verzögerte.

I am attempting to make a withdrawal for the amount of 2000€. I was asked to submit documents of my bank statement, identity, and address. I sent everything and no document was accepted for the address. The others have apparently been approved. I asked why none of these (water bill, property tax bill, insurance payment) were accepted but received no answer. I was just told to wait and wait, and that this could take up to 48 hours. It feels as if they are purposely delaying the process and not providing instructions on what to do next, nor explaining the reason for the rejection.

Olen tekemässä nostoa summalle 2000€. Minua pyydettiin lähettämään asiakirjat tiliotteesta., henkilöllisyydestä sekä osoitteesta. Kaikki lähetin ja osoitteesta mitään asiakirjaa ei hyväksytty. Muut ilmeisesti on hyväksytty. Olen kysynyt miksi ei hyväksytty mitään näistä( vesilasku, kiinteistöverolasku, vakuutusmaksu) ei vastausta vaan käskettiin vain odottaa ja odottaa, ja että tässä menee jopa 48h. Eli tahallaan pitkitetään asiaa eikä anneta ohjeita mitä pitäisi tehdä ja ei kerrota syytä hylkäämiseen.

Hello Juhassa,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Foggybet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear Juhassa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.