Fairspin Casino - Das Spielerkonto wurde ohne Angabe von Gründen geschlossen.

I have been a loyal VIP player at Fairspin Casino for over 3 years, with total deposits exceeding $8,000. Throughout these years, I have fully verified my account, actively played, and participated in their official TFS token staking program with absolutely zero issues or complaints.

Recently, as the TFS token price steadily declined over the years (from $0.0056 in 2023 to $0.0014 currently), I decided to swap my earned tokens and withdraw my remaining balance. 

Since the platform removed the token purchase button and had withdrawal limits, I contacted Fairspin Live Support for guidance. The support agents explicitly instructed and recommended that I split my total withdrawal into consecutive transactions of $500 to expedite the payout process. 

I acted in complete good faith and strictly followed the official instructions given by their own support team. Immediately after doing so, my account was suddenly blocked, and my remaining balance of $1,678.55 was withheld under the vague pretext of "rule violations." 

To address any potential concerns:

1. My play has always been 100% fair. I have even streamed my gameplay and TFS staking live on my channels (DachaDealer) with an open face.

2. My account is fully verified. Although my old passport expired in May, Fairspin never requested a re-verification (and successfully processed payouts afterwards). Furthermore, I now hold a newly issued, fully valid passport which I am ready to provide instantly.

3. Even after the block, Fairspin's automated system continues to process my active 3-day staking and sends me congratulatory emails about earned TFS Rakeback tokens being credited to my balance.

It is clear that Fairspin is using a completely artificial and groundless "terms violation" excuse to freeze and withhold $1,678.55 from a loyal, long-term VIP customer who simply wanted to withdraw his honest funds during a period of TFS token devaluation. 

I demand that Fairspin Casino immediately unblocks my account and allows me to withdraw my full remaining balance of $1,678.55.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Fairspin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify which games you played while wagering the TFS rewards?
• When was the last time you were able to pay out from the casino successfully?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I'd like to clarify the timeline of events and the nature of my activity so you understand the true reason for the casino's block. I'm attaching supporting screenshots.

What games did I play when betting on TFS prizes? I've been a loyal Fairspin player for over three years. My main activity is playing licensed slots from Amatic, Endorphina, and Pragmatic Play. I'm attaching a screenshot of one of my big wins on Amatic's Book of Aztec slot, amounting to around $1,100.

Over the years, I've accumulated a decent amount of TFS tokens through the casino's official loyalty program ("Play to Earn" / "Hold to Earn" – as seen in the second screenshot). I began legally exchanging these tokens for my balance, strictly adhering to the casino's established limits (the platform allows a maximum of 400,000 TFS tokens exchanged per day).

When was the last time you successfully withdrew money from the casino? As soon as I started exchanging tokens and submitting withdrawals, the casino began imposing deliberate restrictions. They flatly refused to withdraw large amounts. The attached screenshot of the transaction history clearly shows that a withdrawal of 1254.97 USDT on June 10th was REJECTED (there's a red X). The casino only approved small amounts—over 20 days, they barely managed to withdraw me three transactions of 500 USDT each.

My balance ended up being 1,678.55 USDT. When I tried to withdraw this balance, the support agents (Daniel and Antonio) again instructed me to split the amount into smaller requests of 500 USDT. But as soon as I submitted these requests, the casino decided to simply close my account under the trumped-up reason of "system/game abuse," completely cutting off my access to the funds and not paying out the remaining balance.

The casino has been completely ignoring me since July 8th, as I didn't violate any actual rules, but simply withdrew my savings according to their loyalty rules. I ask for your help in returning my funds.

Хочу внести важную ясность в хронологию событий и характер моей активности, чтобы вы понимали истинную причину блокировки со стороны казино. Прикрепляю подтверждающие скриншоты.

В какие игры я играл, делая ставки на призы TFS? Я являюсь лояльным игроком Fairspin уже более 3 лет. Моя основная активность — это обычная игра в лицензионные слоты от провайдеров Amatic, Endorphina и Pragmatic Play. Прикрепляю скриншот одного из моих крупных выигрышей в слоте Book of Aztec от Amatic на сумму около 1 100$.

За годы активности у меня накопилось приличное количество токенов TFS в рамках официальной программы лояльности казино («Play to Earn» / «Hold to Earn» — это видно на втором скриншоте). Я начал абсолютно легально обменивать эти токены на баланс, строго соблюдая установленные казино лимиты (платформа позволяет обменивать максимум 400 000 TFS раз в сутки).

Когда в последний раз вам удалось успешно вывести деньги из казино? Как только я начал обменивать токены и ставить средства на вывод, со стороны казино начались умышленные ограничения. Они наотрез отказывались выводить крупные суммы. На прикрепленном скриншоте истории транзакций отлично видно, что вывод на 1254.97 USDT от 10 июня был ими ОТКЛОНЕН (стоит красный крестик). Казино одобряло исключительно мелкие суммы — за 20 дней они со скрипом вывели мне всего 3 транзакции по 500 USDT.

В итоге на балансе осталась сумма 1 678.55 USDT. Когда я попытался вывести этот остаток, операторы поддержки (Daniel и Antonio) снова дали мне инструкцию разбить сумму на мелкие запросы по 500 USDT. Но как только я создал эти заявки, казино решило просто закрыть мой аккаунт по надуманной причине «system/game abuse», чтобы полностью перекрыть мне доступ к деньгам и не выплачивать остаток.

Казино полностью игнорирует меня с 8 июля, так как никаких реальных правил я не нарушал, а просто забирал свои накопления по их же правилам лояльности. Прошу вашей помощи в возврате средств.

Proof of Withholding: At the very top of the screen, my final balance is clearly visible—1,678.55 USDT. This is the exact amount the casino stole from me and refuses to pay.

Systematic cancellations of large payouts: Look at the history. The casino flatly refused to withdraw large winnings. They canceled my request for 2,678.55 USDT on July 3rd, and then canceled another request for 2,178.55 USDT on the very day of the blocking, July 8th (there are red crosses next to them).

Following support instructions: The only thing they approved was a modest 500 USDT on July 3rd (green checkmark). When they forced me to split my balance again on July 8th, I followed their instructions and withdrew the minimum 500 USDT. The screenshot shows that this request still has a pending status and a "Cancel" button.

The casino blocked my access to the site right as this transaction was being processed. They deliberately canceled large transfers and stalled for time, only to eventually close my profile completely under false pretenses and pocket my 1,678.55 USDT.

This screenshot completely refutes any claims by the casino about any "abuse" on my part - I was simply trying to get my money back, and they were creating artificial obstacles.

Доказательство удержания суммы: В самом верху экрана чётко виден мой итоговый баланс — 1 678.55 USDT. Это именно та сумма, которую казино у меня украло и отказывается выплачивать.

Систематические отмены крупных выплат: Посмотрите на историю. Казино наотрез отказывалось выводить крупные выигрыши. Они отменили мою заявку на 2 678.55 USDT от 3 июля, а затем отменили заявку на 2 178.55 USDT прямо в день блокировки, 8 июля (возле них стоят красные крестики).

Исполнение инструкций поддержки: Единственное, что они одобрили — это скромные 500 USDT от 3 июля (зелёная галочка). Когда 8 июля они снова заставили меня разбивать баланс, я, следуя их инструкциям, поставил на вывод минимальные 500 USDT. На скриншоте видно, что у этой заявки ещё горит статус ожидания и кнопка «Отменить».

Казино заблокировало мой доступ к сайту прямо в тот момент, когда эта транзакция находилась в обработке. Они умышленно отменяли крупные переводы и тянули время, чтобы в итоге полностью закрыть профиль под вымышленным предлогом и присвоить мои 1 678.55 USDT.

Этот скриншот полностью опровергает любые заявления казино о каком-либо «абузе» с моей стороны — я просто пытался забрать свои деньги, а они создавали искусственные препятствия.

Dear DachaDealer,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear DachaDealer,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Fairspin Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case?

Thank you in advance for providing the information.

Dear Martina,

Thank you for your message.

Please be informed that the case is currently under review by the relevant department. The provided information, including the details regarding the account restriction and the customer's concerns, has been forwarded and is being considered as part of the ongoing assessment.

Once the review process is completed and an official outcome is available, the customer will be notified via the registered email address. After the customer has been informed, we will also provide the corresponding official response within this complaint thread for transparency.

We appreciate your patience and cooperation while the relevant department continues its review of this matter.

Kind regards,

Fairspin Casino

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.