Extreme Spins Casino - Die Rücknahme des Spielers hat sich verzögert.

On May 9th, I requested a withdrawal of €500 from Extreme Spins Casino. I had made several deposits on that site in recent months, and they subsequently offered me a bonus. I obtained the real money (€500) by fulfilling all the bonus requirements. I verified my account (I have confirmation emails for both the verification and the withdrawal).

In the online chat, I only get answers through a bot saying that the time to approve my withdrawal can range from 7 to 21 business days.

It's an unusual withdrawal time, and from what I've read from other users, nobody seems to be able to withdraw money from that casino. However, they don't have any problem with instant deposits.

I demand that the casino give me the 500 euros that I have earned by fulfilling all the wagering requirements that they had imposed on me.

I've attached images of the withdrawal request, account verification, live chat responses... Feel free to ask me for more information.

El día 9 de mayo solicité un retiro de 500 euros en Extreme Spins Casino. Realicé varios depósitos en esa página en los últimos meses y después me dieron un bono. El dinero real (500 euros) lo conseguí cumpliendo todos los requisitos del bono. Verifiqué mi cuenta (tengo mail de confirmación tanto de la verificación como del retiro).

En el chat online únicamente me dan respuestas a través de un bot diciendo que el tiempo para aprobar mi retiro puede ir de 7 a 21 días laborales.

Es un tiempo de retiro inusual y, por lo que leo de otros usuarios, nadie consigue retirar dinero en ese casino. Sin embargo, no ponen ningún problema para depositar al instante.

Reclamo que el casino me dé los 500 euros que he conseguido cumpliendo todos los requisitos de apuesta que me habían impuesto.

Adjunto imágenes de la solicitud de retiro, la verificación de la cuenta, las respuestas del chat en vivo... No duden en solicitarme más información.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila