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I am submitting a formal complaint regarding a delayed withdrawal from DudeSpin Casino.

I requested a withdrawal of 12,000 PLN more than 7 days ago. Since then, the withdrawal has remained in "verification" status without any progress.

I have contacted customer support multiple times and received only generic responses stating that the withdrawal is "in process" or "under verification". I have not been provided with any specific information about the actual status or a clear timeframe for completion.

Before requesting the withdrawal, I was explicitly informed that no additional verification documents would be required. However, my withdrawal is still stuck in an ongoing verification process, which contradicts the information I received earlier.

Despite multiple follow-ups, the casino has failed to provide transparency or a valid explanation for the delay. This situation is very concerning and unprofessional.

At this point, I am simply requesting that my withdrawal be processed without further unnecessary delays.

I am ready to provide any additional information or evidence if required.

Thank you for your assistance.

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Dear Radosz,

Thank you very much for submitting your complaint. I’m sorry to hear about the delay you are experiencing with your withdrawal.

To better understand your situation and assess how we can assist you, could you please clarify the following:

• Was your balance accumulated with or without a bonus? If a bonus was used, could you share the terms?
• Have you made any successful withdrawals from this casino in the past? If yes, please specify the amounts and dates.
• Have you completed account verification (KYC) previously, and if so, which documents were approved?
• Has the casino requested any additional documents after your withdrawal request, despite earlier stating that no further verification would be needed?

If you have any relevant emails, chat transcripts, or screenshots, please feel free to forward them to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear Petronela,

Thank you for your response and for reviewing my case.

Please find the requested details below:

My balance was accumulated without using any bonus.

I have not made any previous withdrawals from this casino.

I have not completed KYC verification before, and no documents were requested from me prior to this withdrawal.

After submitting the withdrawal request, the casino has not asked me for any documents, even though the withdrawal has been in "verification" status for over a week.

At this moment, the withdrawal is still pending and there has been no progress. Customer support continues to provide only general responses without any clear information or timeframe.

I will send screenshots of my withdrawal status and communication with the casino to support this complaint.

Thank you for your assistance and I hope this issue can be resolved soon.

Kind regards,

Radosz

Dear Petronela,

I would like to provide an update regarding my complaint.

I contacted the casino via live chat, and I was informed that my withdrawals are currently "in the process of approval by the finance department" and should be processed soon.

However, as of now, there has still been no actual progress, and the withdrawal status remains unchanged.

Given the previous delays and lack of clear information, I am concerned that this may be another generic response rather than a real update.

I would appreciate it if you could follow up with the casino and help ensure that the withdrawals are processed without further delay.

Thank you for your assistance.

Dear Radosz,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Dear Radosz,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Dudespin Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case?

Thank you in advance for providing the information.

Dear all,

We truly appreciate your patience.

We would like to inform you that we are working on the request with the highest priority.

Best regards,

Dudespin Team

Dear Dudespin Casino Team,

Thank you very much for the update!

Please inform us as soon as possible once there is any progress. Thank you in advance for your time and assistance.

Dear all,

We truly appreciate your patience.

We would like to inform you that the mentioned withdrawal request was successfully completed from our side on 21.04.2026, and we are working on current requests.

Best regards,

Dudespin Team

Dear Dudespin Casino Team,

Thank you very much for the good news.

Dear Radosz,

Could you please keep me updated regarding your withdrawals?

Thank you very much in advance.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Radosz,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martina