Dudespin Casino - Der Antrag des Spielers auf Schließung seines Kontos wird ignoriert.

Ladies and Gentlemen

I contacted the casino multiple times via email and live chat.

I'm addicted and have family problems because of the game. Closing my account unfortunately hasn't worked; it's being ignored. Please help.

Sehr geehrte Damen und Herren

Habe das casino mehrfach angeschrieben per Email Per live chat

Das ich süchtig bin und Familien Probleme wegen Spiel habe Account schließen leider ohne Erfolg wird ignoriert bitte um Unterstützung

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Dear besarion,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dudespin (https://dudespin1.com/de/).

Please allow me to ask you a few questions so I can better understand the situation.

• Have you tried contacting support after you learned your self-exclusion request wasn't granted?
• Could you please share your self-exclusion requests with me? Please share the information to my email at katarina.d@casino.guru.
• Could you please advise when was the last time the casino allowed you to deposit?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Hi Katarina, I just sent you all the emails. The account is still open and I'm losing money.

Hallo katarina ich habe dir so eben alle Emails geschickt Account ist immer noch offen und verliere geld

I deposited 500 euros on December 15, 2025.

Ich habe am 15.12.2025 eingezahlt 500 Euro

Dear besarion,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martin (martin.l@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Katarina

Hello besarion,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to ask you to send one more email, precisely mentioning self exclusion and gambling issues to the casino again. Also, could you please state when was the first time you have communicated gambling issues to the casino? Am I correct to assume the earliest instance was at 13th of December?

I will also try to contact a casino representative outside of this thread, as we currently do not have registered contact for the casino.

Am 9.12.2025

The loss amounts to 3000

Der Verlust liegt bei 3000

I received an offer of 1500 euros via bank transfer; the loss is 3000 euros.

1500 euro angeboten erhalten mit Überweisung der verlust liegt bei 3000

Dear besarion,

thank you for your continued cooperation. I am currently waiting for more clarifications from the casino's side. At this point, I would however like to ask you some questions.

1. Can you please provide me with the declaration of gambling issues from 9th of December? You can send it to martin.l@casino.guru.The earliest communication I have at my disposal is from 13th of December.
2. Has the casino agreed to refund you the full amount of 3000 EUR? Alternatively, have they sent you 1500 EUR as the final payment?

Thank you again for keeping us updated.

They transferred 1500 to me.

The amount I lost due to non-compliance with the terms and conditions is 3000 euros.

I'm sending you the email with the date

Die haben mir 1500 überwiesen

Der Betrag den ich nicht Einhaltung der AGB verloren habe liegt bei 3000 Euro

Ich schicke Ihnen die Email mit dem Datum

Hi Martin, I just sent you this email (December 9, 2025).

Best regards

Hallo Martin ichvhabe dir so eben die Email gesendet 9.12.2025

Mit freundlichen Grüßen

Dear besarion,

thank you for your swift response. I will now contact the casino again and wait for their response.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They're all scammers.

Alles Betrüger

Dear besarion, 

I am sorry to confirm that since we haven’t received any response from the casino regarding the issue, we cannot continue with the complaint resolution process and are forced to close it as ‘unresolved’.

Usually, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

Sadly, I couldn't be of more help, but bear in mind that closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. 

In the meantime, I strongly recommend installing free app BetBlocker onto your computer and mobile. This way you can restrict your access to many gambling websites of various jurisdictions.

Martin