DrakeBet Casino - Der Spieler kann für eine Auszahlung nicht auf sein Konto zugreifen.

I can't log into my account. It says wrong login or password. I enter everything correctly. When I try to reset the password,

I get an error "non-existent user". The casino does not respond either in chat or by email.

When I applied for withdrawal I took all the screenshots of my account. I can provide all the evidence. Absolute scammers. Casino rating 0.

Не могу зайти в свою учетную запись. Пишет неверный логин или пароль. Ввожу все правильно. При попытке сбросить пароль,

 выпадает ошибка несуществующий пользователь. казино не отвечает ни в чате , ни по электронной почте.

 При заявке на вывод я сделал все скриншоты своего аккаунта. Могу предоставить все доказательства. Абсолютные мошенники. Оценка казино 0.

Dear djak1987,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with DrakeBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your attempts at communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The casino contacted, unblocked the account and paid the money. The complaint can be closed.

Казино вышло на связь, разблокировало аккаунт и выплатило деньги. Жалобу можно закрывать.

Dear djak1987,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru