Dolly Casino - Spieler hat einen technischen Fehler erlebt.

i played blackjack at dolly casino .

I bet 100 euros and the game stopped.

I contact assistance (long waiting times) and they tell me that I didn't win and they didn't credit me the 100 euros (although all the logs said otherwise)

ho giocato a blackjack su dolly casino .

ho scommesso 100 euro e il gioco si è fermato.

contatto l’assistenza ( tempi d’attesa lunghi ) e loro mi dicono che non ho vinto e non mi hanno accreditato i 100 euro ( nonostante tutti i log dicessero il contrario )

Dear vassa712,

Thank you very much for submitting your complaint and forwarding the relevant screenshot:

I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, ideally your game history to petronela.k@casino.guru? From the posted screenshot I'm unable to identify your winnings hand of €100.

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear vassa712,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.