DirectionBet Casino - Die Bearbeitung des Antrags des Spielers auf Schließung des Kontos verzögert sich.

Dear Sir or Madam,

Unfortunately, I have the same problem as a few other people with this casino. Last week, I urgently requested an immediate self-exclusion via live chat and email. I was constantly given the runaround, and every email, even after a more detailed description of my problem, simply said to describe the problem again. I was really annoyed. Today, my addiction got the better of me again, and I deposited €250 twice and €100 once. Of course, it was all gone again within 1.5 hours. I explained the situation to them in detail several times and practically begged them to close my account. Could you please help me get my money back?

I only replied briefly to the second email because I had already explained my problems in detail during the live chat. (Unfortunately, I no longer have the live chat history.)

Thank you in advance for your efforts; it's truly shameful that one keeps giving in to temptation, especially when one has access to an online casino... 🙁

Sehr geehrte Damen & Herren,

ich habe leider dasselbe Problem wie paar Leute mit diesem Casino. Ich habe letzte Woche wehemend über Live Chat & E-Mail einen sofortigen Selbstausschluss gefordert. Da wurde ich immer vertröstet & in jeder Email stand auch nach genauerer Beschreibung meines Problems immer nur, beschreiben sie das Problem nochmals. War dann echt genervt. Heute hat mich leider wieder meine Sucht übermannt & ich zahlte jeweils 2x 250€ und 1x 100€ ein. Was innerhalb von 1,5 Stunden natürlich auch wieder weg war. Hab ihnen ausführlich oft erläutert & gebeten, fast angefleht dass sie mein Konto bitte schließen sollen. Könnten Sie mir bitte helfen dass Geld wieder zurückzubekommen.?

ich habe auf die 2 Email nur mehr so kurz geantwortet, da ich auch im Live Chat schon mit langen ausführlichen Sätzen mein Leid geklagt habe. (den Live-Chat Verlauf habe ich leider nicht mehr)

Vielen Dank im Voraus für ihr Bemühen, es ist echt beschämend dass man immer wieder schwach wird, solange man im Hinterkopf hat dass man noch einen Zugang zu einen OnlineCasino hat.. 🙁

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear ch2106, thank you very much for submitting your complaint. I am truly sorry about your negative experience with DirectionBet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you received any responses from the casino via email regarding your self-exclusion requests?
• Do I understand correctly that you currently still have access to your account?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please send receipts of your deposits along with any additional evidence? You can reach me via email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila