CrownPlay Casino - Die Einzahlung des Spielers ist verloren.

Deposited 62.61 at CrownPlay over a month ago. The money never arrived in my account. I was repeatedly told the transaction had been returned to my bank account and would take 3-5 buisness days. It still has not arrived. Ive subsequently closed my account out of anger and the casino continues to send me generic responses to my request.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Rumbear,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Jean

No problem, appreciate you looking at it. Im writing them a 1 star review every day. They just keep sending generic responses now. Its been sent to the relevant dept for investigation, blah blah... they originally told me the money had already been returned to my bank and would take 3-5 days. Over a month ago. On the bright side ive not gambled since so the 62.61 aud was possibly the most well spent money ive ever lost. Its the principal though and il write 1 star reviews daily until the money is returned or i reduce their rating into the low 1's.

Thanks again and I understand you cant do much more

Dear Rumbear,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru