CrownPlay Casino - Der Spieler geht davon aus, dass sich die Auszahlung verzögert.

I requested 3 sperate withdrawals from CrownPlay Casino, all of which remain stuck "under review" well pas the Casino's own stated processing time. Total disputed amount $3600. My total balance I'm trying to withdraw is $14600 and because my max is $1200 per day at 3 withdrawals max at a time so this will take me some time to draw all out. the current withdrawals are still showing "under review in the cashier with no further progress. I have contacted CrowPlay support approximately 4-5 times via email and live chat, but have received the same message. Their finance is looking at it. i have also reached the maximum number of permitted pending withdrawals (3), meaniing I am currently umable to request any further withdrawals until these are resolved. I would like CrownPlay to confirm the status of each of these transactions, explain why they remain unresolved beyond their own stated timeframe, and process the payments without delay. Have spoke to 4 different people on live chat that keep telling me it takes 3 days.

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Dear TeeT,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear TeeT,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear TeeT,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.