Corgibet Casino - Das Spielerkonto wurde wegen verspäteter Rückerstattung geschlossen.

Good day,

I opened an account at the casino and made a deposit of €100.00.

After the deposit, my account was immediately blocked.

The casino's customer support promised to refund the deposit within 24-48 hours.

To date, I have not received a refund from the casino, and the casino has ignored several emails and is unresponsive.

The first contact with the casino was on 03.09.2025

Casino Ticket Number: BZTFPC

Please help me 🙂

Guten Tag,

ich habe bei den Casino ein Konto eröffnet und eine Einzahlung in Höhe von 100,00€ getätigt.

Nach der Einzahlung wurde sofort mein Konto gesperrt.

Der Kundensupport vom Casino hatte versprochen die Einzahlung innerhalb von 24-48 zurück zu erstatten.

Bis zum heutigen Zeitpunkt habe ich keine Erstattung vom Casino erhalten, das Casino ignoriert auch mehrere E-Mails und reagiert nicht.

Der erste Kontakt mit den Casino war am 03.09.2025

Casino Ticket Nummer: BZTFPC

Bitte helfen sie mir 🙂

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Corgibet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please advise when you registered and made the deposit?  
• Was your account blocked immediately, or did you have any gaming activity at all?
• Were you requested to verify your account?  
• Did the casino inform you about the reason for blocking your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

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Could you please tell us when you registered and made the deposit?

Answer: On 03.09.2025

Was your account immediately blocked or was there any gaming activity at all?

Answer: The account was blocked immediately after the deposit.

Were you asked to verify your account?

Answer: Yes, all documents were sent to the casino almost two weeks ago.

Did the casino inform you of the reason for blocking your account?

Answer: No

Please help me get my deposit back.

I have already played the casino 5 times

Bank statement sent with the deposit but nothing happened.

Könnten Sie uns bitte mitteilen, wann Sie sich registriert und die Einzahlung getätigt haben?

Antwort: Am 03.09.2025

Wurde Ihr Konto sofort gesperrt oder gab es überhaupt Spielaktivitäten?

Antwort: Das Konto wurde sofort gesperrt nach der Einzahlung.

Wurden Sie aufgefordert, Ihr Konto zu verifizieren?

Antwort: Ja, alle Dokumente wurden den Casino bereits vor knapp 2 Wochen übersendet.

Hat das Casino Sie über den Grund für die Sperrung Ihres Kontos informiert?

Antwort: Nein

Bitte Helfen sie mir meine Einzahlung zurück zu erhalten.

ich habe den Casino bereits schon 5x mal den

Kontoauszug mit der Einzahlung gesendet aber nichts passiert.

Thank you very much for your reply! Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

Dear mauriisreal,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru