Conquestador Casino - Der Spieler hat Mühe, Gewinne aus dem Casino abzuheben.

I have won at this casino. And I am not able to make a withdrawal. They say their etransfer and bank withdrawal are currently under maintenance. It's been 4 days. I'm thinking scam.

Dear bexefonoff,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Is the withdrawal request currently pending in your account, or you weren't able to request it in the first place?
• Were you able to request a withdrawal from the casino in the past?

If there is any relevant communication between you and the casino (emails, chat transcripts), please forward it to my email address at tomas@casino.guru

Looking forward to hearing from you.

Best regards,

Tomas

Dear bexefonoff,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.