Celsius Casino - Die Auszahlung des Spielers verzögert sich aufgrund eines gesperrten Kontos.

my crypto is locked in the vault of my personal Celsius Casino

account, i tried contacting Celsius Through Email/Live Support

All my tickets regarding my vault being disabled Got closed with no response, no help, not even a complaints email to recieve my funds or work something out.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Celsius Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I've Been A Member since:

16.04.2022, also my account wasn't blocked i deposited money into my vault to keep it safe.

and celsius disabled my vault?

i found out my vault was just locked all they said is i'm an inactive streamer? but even though the vault is available for all players?

also i played rich wilde and the tome of madness and hitted x128.7 when i won these funds the complaint is about

No Not with a bonus, i used to be a streamer for the site even an affiliate at one point.

screenshot from telegram: (me contacting one of the admins of celsius)

to make it clear still have full access over my account. the vault is just disabled. whenever i try to withdraw funds from the vault.

Also Celsius support team : closing tickets just cause i need my money?

This is proof i deposited my money to my vault!

Thanks for your patience.

• Could you please confirm you played with these funds and wagered them at least 3 times? https://celsiuscasino.com/terms

9.2. Withdrawal of funds is subject to a minimum roll over (wager) of 3 times (x3) the deposit.

• Is it possible for you to play with the funds located in the 'vault' at all?
• Could you please confirm that the amount located in the 'vault' comes from real money deposits?

Thanks in advance for your cooperation.

Dear Tellia38,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru