CBet Casino - Die Auszahlung des Spielers wurde blockiert.

Hello, I'm writing to explain my situation and see if CasinoGuru can intervene in this dispute, as it involves a significant amount. My withdrawals were blocked overnight, and like many other users who have complained about this, I haven't received any email contacting me. They say their customer service can't resolve the issue and that they'll contact me by email, but I haven't received any response. It's been three weeks now, and nothing... If you could intervene, it would be a great help because I have 9,000 USDT frozen in my account that I can't withdraw.

Hola, vengo a contar mi caso y ver si casinoguru puede intervenir en esta disputa ya que es un monto importante. De un día para otro bloquearon los retiros y como muchos otros usuarios tambien que se quejan de esto a mi tampoco me enviaron ningun email contactandose ya que mencionan que por atencion al cliente no lo pueden solucionar sino que se van a comunicar por email pero no recibo respuesta alguna, ya hace 3 semanas que estoy esperando alguna respuesta y nada... si pueden intervenir sería de gran ayuda porque tengo en la cuenta 9000 usdt congelados sin poder retirar

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear SrTramoya,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you have access to your casino account, but you cannot request withdrawals?
• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, good afternoon. Yes, I have access to my account and I can see the balance and everything.

I've made withdrawals before, but now they've blocked them, just like they've done to many other people, and they don't give any explanation. They just say they'll contact me by email, but nothing... they don't send any email.

Yes, my account is fully verified.

And the winnings are net, without bonus or anything, so there's no reason for cbet to withhold the balance.

Hola buenas tardes, si tengo acceso a mi cuenta puedo ver el saldo y todo.

Si e realizado retiros anteriormente pero ahora directamente me bloquearon los retiros como a muchas personas también les pasó y no te dan ninguna explicación simplemente mencionan que se van a comunicar por email pero nada.. no envia n ningún email.

Si, mi cuenta está totalmente verificada.

Y las ganancias son netas, sin bono ni nada, así que no hay motivo para retener el saldo de parte de cbet.

Dear SrTramoya,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation; however, this one has 60+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CBet Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.