Cazimbo Casino - Der Spieler behauptet, dass sich die Auszahlung verzögert.

Hello once again casino guru specialists,

i am here again to express my fears since i've read all the other complaints from another players about Cazimbo casino.

i cannot understand the reason they want to delay all the withdrawals with excuses and automatic messages since as a casino is a very nice platform.

i open this case in order to secure my withdrawal of 420 euros

i havent been asked to verify anything of my personal information

once a time just be in their timeline without any further delays

i will provide what i have till now in my hands.

please casino guru experts take care my case for one more time

sincerely yours,

athanasios p.

Dear loulouper67,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

same automatically messages they're experts on copy paste obviously

update v2 same answers !!!

Update v3, Things getting more serious in my 2 previous cases you dont needed at all to get involved but this time its like they're making fun of me for real. so i hardly believe that waiting for more 11 days it make no sense.

im justing asking my money that i won fearly.

SO miss dominika i want from here and now on to take care this case in order to receive my money.

sincerely yours,

athanasios p.

In the name of Jesus christ they are trying to drive me crazy and you casino guru experts don't do nothing at all.... now they saying to me that there is No account with my informations AND YOU DONT CARE FOR NOTHING MY MONEY GONNA DISSAPPEAR CAUSE OF THEM here their email and my account

Dear loulouper67, contact the casino using the email address you registered with, so they can locate your account properly.

Let us know if you are still able to access your casino account and confirm whether your withdrawal is still pending or if it has been canceled or processed.

Miss dominika thanks for the response firstly, Secondly from the begin I contacted them with the email that I've registered to the casino.

Yes I am able to login to my account.

My withdrawal request as I mentioned was made at 8-6-2025 today we have 12-6-2025 4 days passed since My request.

More over they are trying to make me crazy every time a different message by them but they didn't proceed my withdrawal yet the last message that I have from them is this :

Please miss dominika call them in this case to give me a serious answer. We aren't kids at all but they act like that. I'm 32 years old and I'm gambling 12 years now I cannot understand why a casino has to destroy my psychology to give out my money

Dear loulouper67,

Thank you for reaching out to us.

We are very sorry for the delay and for any inconvenience that might have caused.

We are happy to confirm that your withdrawal has been processed, and the money has been sent from our side.

The funds can take a few working days to appear in your account, however, this is subject to the payment method used and your bank standards.

Currently, there are not any pending withdrawals left in your account.

If you have any further questions, please let us know.

Best regards,

Cazimbo Casino Team

Dear Cazimbo casino since you have a nice platform cause my journey was really nice try to keep your customers with you and don't push them away with delays like that.

Dear casino guru experts thanks for one more time for assisting me in the time of matter.

MISS DOMINIKA THANKS FOR UR TIME AND UR EFFORT

I HAVE FULL RECEIVED MY MONEY THE CASE CAN BE CLOSED NOW

Dear loulouper67,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru