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I initiated a withdrawal three days ago, but it keeps getting cancelled and is never processed. Despite contacting customer service, they simply tell me to wait. The same thing happened in the past with a sum of €3,000, which I eventually didn't receive since they did not handle the withdrawal and I ended up gambling it. They intentionally delay processing when the amounts involved are large.

Έχω κάνει μία ανάληψη εδώ και τρεις μέρες και μου την ακυρώνουν και δεν μου την πραγματοποιούν ποτέ. Μιλάω με την εξυπηρέτηση πελατών και απλά μου λένε περιμένετε το ίδιο έχουν κάνει και στο παρελθόν σε χρηματικό ποσό 3.000€ που στο τέλος δεν μου το δώσανε ποτέ γιατί αφού δεν μου κάναν την ανάληψη τα έπαιξα. Σε μεγάλα ποσά καθυστερούν εσκεμμένα

Hello Rogstrix,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinoin. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

My account is full verified this is not my first withdrawal and I have not used any bonus

Ο λογαριασμός μου είναι πλήρης επαληθευμένος δεν είναι η πρώτη μου ανάληψη και δεν έχω χρησιμοποιήσει κάποιο μπόνους

Hello Rogstrix,

As stated above, the recommended withdrawal period is 14 days. Please let us know once it would take longer.

Dear Rogstrix,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.